Category Archives: FAQ

Dishwasher Troubleshooting: Dishwasher Detergent Left in Dispenser

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Few things are more frustrating than when you finally work up the energy to unload the dishwasher, but notice the dishes aren’t quite clean. You investigate a little only to find out the detergent is still chilling in the dishwasher, and thus, never washed your dishes.

If you have experienced this phenomenon far too many times, try these dishwasher troubleshooting tips, adapted from Whirlpool.

Dishwasher Troubleshooting Tips

Was the dispenser cup wet when you added detergent?

If dispenser cup is wet, the detergent can clump. This also means that if there’s still detergent left in the cup, don’t think, “Oh, well now I don’t have to refill it!” Clean it out and start over.

Is the cycle incomplete?

If the previous cycle did not complete, the detergent can become caked in the dispenser cup if it is left sitting in the dishwasher. But this probably isn’t the cause for those with chronic detergent-caking issues. Again, clean the detergent from the cup and start over again.

Is the detergent old?

Older detergent exposed to air will clump and not dissolve well, which will cause the dispenser door to stick to the detergent. Buy new detergent, and this time, keep it in a tightly closed container (i.e. not the box with an open flap) in a cool dry place (i.e. not under your sink right next to the wall where your dishwasher runs hot!).

Is the water temperature too low?

For best washing and drying results, water should be 120oF (49o C) as it enters the dishwasher, so check your water heater setting. I also try to remember to run the kitchen sink until hot water comes out to help this.

Were items blocking the dispenser that kept it from opening?

Items blocking the detergent dispenser will keep it from opening. Make sure water action can reach the dispenser.

Other good (if not obvious) detergent guidelines

  • Use automatic dishwashing detergent only.
  • Add detergents just before starting the cycle.
  • The amount of detergent to use depends on the hardness of your water and the type of detergent.
    • If you use too little, dishes won’t be clean.
    • If you use too much in soft water, glassware will etch.
  • Your manufacturer’s suggested amount is based on standard powdered detergent, so follow instructions on the package when using liquid or concentrated powdered detergent.
  • Water hardness can change over a period of time. Want to find out if you have hard water? Get a free testing kit at any Warners’ Stellian location.

Share your best dishwasher tips in the comments section!

Cleaning tips: How to clean a stove

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Not sure how to regain a clean stove after all that Thanksgiving cooking? Cleaning stove tops can be a pain, but consider that dirty cooking surfaces don’t reflect heat as well, meaning that you waste energy and compromise performance when using a messy stove.

Instead, try these useful stove cleaning tips that have worked for me.

When cleaning a smooth top stove, first use a razor blade (yes, I’m serious) to gently scrape off any burnt on food residue. Sometimes smooth top stoves burners discolor with time, but I’ve found that Mr. Clean Magic Eraser works well to fade dark stains. Apply cooktop cleaner (which we sell for about $5 at all Warners’ Stellian stores) with a soft rag or paper towel for general cleaning. Cooktop cleaner also gives a nice, smooth finish to glass- and ceran-top stoves you can’t get from soap and water, sorry!

To clean a gas stove top — like I have at home — remove all grates and burner caps to the sink and simply use soap and water to clean. I scrub off all the food residue that ends up around the burners by sprinkling on some Barkeeper’s Friend and rubbing it off with a moistened towel. Again, the discolorations (I have a white stove) are removed by Magic Eraser and some elbow grease.

The most important tip I have for cleaning gas stoves, though, is properly replacing the now-clean burner caps, as misplacement could cause stove lighting issues.

Any other good tips on how to clean a stove top?

Cooking a Turkey in a Convection Oven

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Dacor convection oven

Those who spent a little extra to get convection in their oven will breathe a little easier while preparing for Thanksgiving.

Convection basically uses a fan to circulate warm air, eliminating hot spots and cooking foods faster and more evenly.

What does this mean for Thanksgiving cooking?

  • The turkey’s done quicker, which is huge for those eating earlier in the day.
  • No need to baste or cover the turkey. Convection ovens quickly sear in the juices, so use foil only if the turkey is browning too quickly.
  • Cook several dishes at a time. Convection ensures air circulates among all racks.

Ever been stuck with a partially defrosted turkey (the skin, legs and wings are defrosted and can move freely, but there are still some ice crystals and the inside of the turkey’s cavity is still hard) on Thanksgiving morning? Dacor suggests using its convection setting at 150°F for approximately 8-11 minutes per pound to defrost the turkey.

Have you used a convection oven? If so, let us know what you enjoy about it in the comments.

How To Check Oven Temperature

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turkey in oven

Before you trust your oven to your family’s turkey and pie this Thanksgiving, make sure the oven heats to the correct temperature.

Some manufacturers say that using an oven thermometer (available at most hardware stores) isn’t accurate because once the door opens, the temperature changes. However, it’s a better measure than trying to decipher how far off your oven is by experimenting on baked goods or other methods.

First, check your thermometer’s accuracy by sticking it in boiling water for a minute. Boiling temperature is 212 degrees F, so if that’s not what your thermometer reads, note the difference.

Next, put your thermometer in the oven and select 350 degrees. Check the thermometer after about 20 minutes. If it doesn’t read 350 degrees (after factoring any difference you found in step one), you know whether your oven temperature runs high or low and how many degrees.

If you were smart enough – or organized enough – to save your Use & Care manual, your manufacturer might include instructions on how to calibrate your oven so that the temperature settings can be adjusted for accuracy. Otherwise, just make a mental note and select a 355 degrees (for instance) next time a recipe calls for 350.

Many ovens now come with built-in temperature probes, which offer another great way to ensure your meat cooks perfectly.

And the best way to ensure consistent temperature in your oven is to minimize opening the door by using your oven light. Having the oven door open for just seconds can decrease the temperature by 25 degrees!

How To Move a Refrigerator

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We have fielded many calls inquiring if it’s OK to put a refrigerator on its side when moving it. Certainly, the manufacturers don’t recommend it. But sometimes it’s necessary, right?

So, when you can’t transport your fridge upright, GE suggests laying your top-freezer refrigerator or bottom-freezer refrigerator on the side opposite the hinges, so the door will remain closed. If you have a side-by-side fridge, place it freezer-side down (that door is less likely to come open).

Black Stainless Steel Samsung Refrigerator

When you bring the fridge inside its new home, keep it unplugged and upright for the same amount of time it spent on its side. If the refrigerator spent more than a day on its side, let it stand for 24 hours before plugging it in.

Also, GE suggests wheeling the refrigerator on its side when using a dolly to avoid damage to the front or rear of the unit.

And please, remove all the racks and cover your beautiful Warners’ Stellian refrigerator with a moving blanket. We love appliances too much so see you damage them on accident.