No. 1 Cause of Appliance Returns

So you’ve fallen in love with a new appliance, and it looks great and has the features to do all the stuff you want it do.

And you plunk down a sizable chunk of change (appliances are no small expenditure!), and schedule the delivery.

So imagine your sadness when the only thing our highly complimented, professional crew delivers is the bad news that your beautiful new appliance won’t

  • fit through your doors
  • into your allotted space
  • work with your existing connections

This isn’t a rare occurrence that only happens to those with irregular house situations; It happens ALL the time because all houses are irregular.

Heck, my new refrigerator nearly didn’t fit because the width changed between the upper cabinet and lower cabinet, and I had only measured the latter! (Luckily, our guys are pros and made it work for me.)

Also, consider the space needed to use the appliance. For instance, is there enough room for the door to open? Not only was my space almost too narrow for the top of my fridge, but in switching from a top-mount refrigerator to a freezer-on-the-bottom model, I failed to consider that the freezer drawer would need to clear the window frame along its left side only a couple inches ahead. Again, our guys are pros and made my selection work despite all its challenges.

If you’re purchasing laundry, consider which side your washer and dryer are on and make sure that the doors will open appropriately.

Ideally, the machine on the left should have hinges on the left side of its doors and the machine on the right should have its hinges on the right side of the door.

Bottom line: Assuming you need “standard”-sized appliances is dangerous because standard doesn’t exist. And every house is different.

If you’re considering replacing any of your appliances soon, this checklist will help you prevent the expensive and time-consuming mistake of purchasing the wrong product for your space.

Our salespeople will qualify you, but as in the case of my refrigerator, even I didn’t measure diligently enough!

Measure the opening

Measure the area where your appliance will be placed rather than the size of your existing appliance. And take it from me and measure along several spots of your opening.

Size up the pathway

Those living in older homes especially, take note! Ensure that your appliance it will fit through each hallway and doorway of the entire path to its final destination.

Of course, you can remove railings and doors if necessary, but you’ll want to do this in advance and remeasure to ensure that this too allows enough space. When in doubt, discuss the situation with your sales rep.

Check your connections

You need the appropriate electric outlet within 3-½ feet of the space you’ve selected for your new product. Make sure the outlet is grounded (accepts a three-prong plug), since most appliances require one. For electric dryers and electric ranges, be sure to check for a 240V electric connection.

Measure twice, cut once

Take another look at the pathway en route to the final destination of your appliance and ensure that your product will fit through the designated space.

It could save you more than 25% of the purchase price, your valuable time and (if you’re like me) your ego.
>>See our complete list of tips for buying appliances and having them delivered

Discount appliances at Warners’ Stellian Warehouse Sale this weekend

We’ll have thousands of appliance deals on hand for Warners’ Stellian’s (now-famous) Extreme Warehouse Sale, taking place 7 a.m. to 5 :30 p.m. Saturday, March 12 and 10 a.m. to 5 p.m. Sunday, March 13.

Though there’s absolutely no early shopping allowed, I can give you this little preview of the appliance discounts smart shoppers will be snapping up at our St. Paul appliance warehouse (550 Atwater Circle, 1 miles north of I-94 & Dale).

See my tips on how to shop for appliance deals. Aside from the products pictured below, look for:

  • Electrolux laundry pair (gas dryer) for $1399
  • Up to 80% off professional built-in cooking products
  • A whole truckload of Bosch dishwashers
  • Up to 30% off blemished Frigidaire freezers
  • $249 for Dyson refurbished vacuums
  • $600 off our best-selling French-door refrigerator

All prices are good only while quantities last.

$349 GE stainless steel dishwasher with steam pre-wash

 

$399 stainless steel Frigidaire gas range with electronic oven controls

 

 

$599 stainless steel KitchenAid dishwasher with 4 stainless steel wash arms and stainless steel interior

 

$799 stainless steel gas KitchenAid range, with 5 burners and electronic oven controls

$799 stainless steel electric KitchenAid range, with 5 burners and electronic oven controls

 

 

 

 

 

 

 

 

 

 

 

 

$799 Frigidaire washer (4 cu ft) and electric dryer (7 cu ft, gas dryer $70 extra). Buy one pedestal, get one free (with this pair purchase; $220 value)

 

$999 STEAM Frigidaire washer (4.2 cu ft) and electric dryer (7 cu ft, gas dryer $70 extra). Buy one pedestal, get one free (with this pair purchase; $220 value).

 

 

$1499 LG STEAM washer (4.5 cu ft) and electric dryer (7.4 cu ft, gas dryer $70 extra). Pedestals available at additional cost.

 

Laundry Efficiency Tips

Did you know that Energy Star washers use 25 percent less energy and 33 percent less waster than their counterparts?

Don’t stop there, though. These guidelines will help you save energy, water and money:

Don’t Use Too Much Detergent

You’re only helping Procter & Gamble when you pour in those heaping cups of laundry soap. The owners’ manual provides instructions on the proper amount of soap to use. Using too much soap also can shorten the life your clothing, which could get expensive.

Keep Venting Dry and Clear

We recommend cleaning your dryer vent a few times a year (see Dryer not drying? Check the vent). Otherwise, it could get blocked up, causing your dryer to take longer to do its job. And remember to clean your lint filter after every use.

Try Cold Water Washing

About 90 percent of the energy used for washing clothes in an average washer is for heating the water. Need we say more? If you have tough, oily stains, even switching your temperature setting from hot to warm can cut a load’s energy use in half. Otherwise, you’d be surprised how well cold water cycles clean these days.

Don’t Overdry Your Clothes

Instead, use a moisture sensor (if you have one) to automatically stop the dryer once it’s finished. Note: Separate towels and heavier cottons from lighter weight clothes to ensure proper drying when using a sensor. If you don’t have a moisture sensor, use the cool-down cycle to finish drying clothes using the residual heat.

Wash and Dry Full Loads

Full loads of laundry mean fewer loads of laundry, which mean less energy, water and money used, too. If you must wash a small load, remember to set the water-level to match.

What are your tips for saving money on laundry?

HOW TO: Shop the Warners’ Stellian Warehouse Sale like a pro

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This blog post, originally published last November, remains one of my most-viewed posts. So I’m reposting it — with a few edits — because like I say, this ain’t no Macy’s clearance rack.

What is it with us Midwesterners and our deal-bragging? You know: upon receiving a compliment, we gloat about the gasp-worthy low price we got it for — unsolicited. Perhaps it’s because we fancy ourselves pro deal hunters.

But our Extreme Warehouse Sale this Saturday (7-5:30) and Sunday (10-5) is no Macy’s clearance rack. I’m talkin’ big-ticket items at huge discounts: you need to prepare a bit. The savings are so hot, all sales are final.

Luckily for you, I’ve compiled the secrets of the pros — tips that will prepare any appliance rookie for the big league.

WarnersStellian1

Here are some Extreme Warehouse Sale pros, lined up before the doors open.

Before the sale

measuring tape
Don’t be a fool; Use this tool.

Measure your space
Don’t learn the hard way: there is no “standard” in appliance sizes. Use a measuring tape on the available space — not the existing appliance — and write down dimensions to bring to the sale.

Also, measure the width of the doorways and staircases the appliance will need to travel through.

Know your fuel type
You’ll need to know whether you have a gas or electric hookup when buying a dryer, a range or a cooktop.

Consider your hinges
For example, some refrigerators on sale will be left hinge only. Wouldn’t it be terrible to find a great deal on a fridge only to get it home and not be able to open it? Also know what side you want the hinges on a front-load washer and any type of dryer, in case there’s an option.

Do some research
We’ll have more than 2,000 appliances available at the start of the sale, so have something in mind to avoid frustration. The best tip? Know what you like and don’t like about your existing model. Check out our Web site for more ideas on what features are important to you.

If you’re purchasing as part of the Minnesota Trade-In & Save Appliance Rebate Program, check out qualifying Energy Star models.

 

The day of the sale

Buy a MN rebate-qualified product
If you’re shopping for a refrigerator, freezer, washer or dishwasher to submit a state appliance rebate, let your salesperson know that so they can help you find a qualified Energy Star model.

744336_pick-upBring a hauling vehicle
Usually, we offer free delivery on purchases $499 and above, but this sale is anything but usual. Our warehouse is full of products, so we encourage customers to take their purchases with them the day of the sale. We’ll help you load it up and everything.

If you’re picking and a new refrigerator or freezer as part of the MN rebate program, bring your old refrigerator or freezer for us to recycle as well as your “Proof of Demanufacturing” forms for us to sign.

If you do choose to have it delivered, it’s $75 and you must take delivery within 30 days. Application forms for the state rebate program must be postmarked within 30 days of your rebate reservation date.

Know your schedule
We’ll arrange for delivery and any installation for built-in appliances (available for additional charges) at the time of sale. We’ll call you the day before the delivery with an AM/PM estimate and our crew can call you before they arrive if you need to meet them at your house.

It’s a warehouse, not a playhouse. Bring a stroller!

Pack a stroller
Our warehouse is a warehouse. It’s clean and safe, but it’s also big and crowded and without a play area. Strollers work well to keep small children nearby when you’re shopping the selection. We’ll have cookies and water on hand, as well as children’s areas with movies and coloring books near the checkout areas.

After the sale

Submit state rebate application
If you have a rebate reservation or waiting list reservation for a dishwasher or clothes washer, you can send in your application form along with a copy of your receipt immediately after the sale.  Those who purchased a refrigerator or freezer and dropped off their old unit should have our warehouse crew sign their “Proof of Demanufacturing” form and send that in along with their completed application form and receipt.

Those receiving delivery of a refrigerator or freezer for the rebate program should have our delivery crew sign their “Proof of Demanufacturing” form when we haul away their old unit for recycling. That form then should be sent in with the rebate application and receipt.

Receive delivery/install time estimate
You’ll receive a call with an AM/PM estimate the day before your scheduled delivery and/or install.

Apply for manufacturers’ rebates
You could qualify for even more savings by manufacturers’ rebate. Once you receive your product, you can fill in the serial number (the delivery crew can help you locate this) on your rebate forms and submit them promptly, as they expire. Be patient, as rebates can take 12 weeks to process.

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Read your manual
Knowing your new product can help you save time and improve the quality of your cooking and cleaning. Stow it somewhere memorable to refer to for troubleshooting and general operation questions.

Don’t ignore accessories

If you get a dishwasher, buy rinse aid to help dry your dishes. If you buy a smooth-top electric range, you’ll want cooktop cleaner to keep it looking new. The water filter in your fridge will need to be replaced every six to 12 months. And please, for the sake of your breathing, don’t overstuff your vacuum bags!

Visit my blog
Every Wednesday, I attack the FAQs plaguing our industry. Hard-hitting questions like, “Why is my washer smelly?” and “How do I clean stainless steel?” It’s also an easy way to reach me if you need help. Plus, you’ll be the first to know about the next Extreme Sale!

Buy an Energy Star Washer, Get the Dryer for Free*

*this is not a promotional offer. Just keep reading; you’ll catch on.

(Unfortunately, the washer that comes with a drum full of dollar bills is now discontinued.)

The amount you’ll save on water and electricity costs over the life (in this case, 11 years) of an Energy Star washer will pay for the matching dryer.

You’ve heard plenty anecdotal advice about energy-efficient appliances saving you money on your utility bills.

But when you’re comparing price tags – an estimated $492 for a conventional washer versus an estimated $750 for an Energy Star-qualified washer – it may seem like you won’t save money at all.

But allow us to run the numbers for you, given the above estimates with an average of 7.5 loads per week, according to the Energy Star website:

$258 (initial cost difference)
$481 (life cycle savings)
___________________
$223 (net life cycle savings)

So, you’ll save $223 over the life of the washer, meaning that you’ll make up for the upfront additional cost of an energy-efficient model within 4.7 years.  But that’s just the savings of a standard new washer versus an Energy Star washer. Most Energy Star washers replace a old “clunker.”

Nearly 30% of all clothes washers in the U.S. are more than 10 years old. Replacing a model that old with an Energy Star model can save you more than $135 a year on your utility bills.

$135 x 11 (average life span) = $1485 savings.

$1485? That buys a really nice dryer.