Appliance Design · customer service

No. 1 cause of appliance returns

So you’ve fallen in love with a new appliance, and it looks great and has the features to do all the stuff you want it do.

And you plunk down a sizable chunk of change (appliances are no small expenditure!), and schedule the delivery.

So imagine your sadness when the only thing our highly complimented, professional crew delivers is the bad news that your beautiful new appliance won’t

  • fit through your doors
  • into your allotted space
  • work with your existing connections

This isn’t a rare occurrence that only happens to those with irregular house situations; It happens ALL the time because all houses are irregular.

Heck, my new refrigerator nearly didn’t fit because the width changed between the upper cabinet and lower cabinet, and I had only measured the latter! (Luckily, our guys are pros and made it work for me.)

Also, consider the space needed to use the appliance. For instance, is there enough room for the door to open? Not only was my space almost too narrow for the top of my fridge, but in switching from a top-mount refrigerator to a freezer-on-the-bottom model, I failed to consider that the freezer drawer would need to clear the window frame along its left side only a couple inches ahead. Again, our guys are pros and made my selection work despite all its challenges.

If you’re purchasing laundry, consider which side your washer and dryer are on and make sure that the doors will open appropriately.

Ideally, the machine on the left should have hinges on the left side of its doors and the machine on the right should have its hinges on the right side of the door.

Bottom line: Assuming you need “standard”-sized appliances is dangerous because standard doesn’t exist. And every house is different.

If you’re considering replacing any of your appliances soon, this checklist will help you prevent the expensive and time-consuming mistake of purchasing the wrong product for your space.

Our salespeople will qualify you, but as in the case of my refrigerator, even I didn’t measure diligently enough!

Measure the opening    

Measure the area where your appliance will be placed rather than the size of your existing appliance. And take it from me and measure along several spots of your opening.

Size up the pathway

Those living in older homes especially, take note! Ensure that your appliance it will fit through each hallway and doorway of the entire path to its final destination.

Of course, you can remove railings and doors if necessary, but you’ll want to do this in advance and remeasure to ensure that this too allows enough space. When in doubt, discuss the situation with your sales rep.

Check your connections

You need the appropriate electric outlet within 3-½ feet of the space you’ve selected for your new product. Make sure the outlet is grounded (accepts a three-prong plug), since most appliances require one. For electric dryers and electric ranges, be sure to check for a 240V electric connection.

Measure twice, cut once

Take another look at the pathway en route to the final destination of your appliance and ensure that your product will fit through the designated space.

It could save you more than 25% of the purchase price, your valuable time and (if you’re like me) your ego.
>>See our complete list of tips for buying appliances and having them delivered

About Warners' Stellian · Budget-wise · Discount appliances · Dishwashers · Dryer · Ranges · Refrigerator · Washer

Discount appliances at Warners’ Stellian Warehouse Sale this weekend

We’ll have thousands of appliance deals on hand for Warners’ Stellian’s (now-famous) Extreme Warehouse Sale, taking place 7 a.m. to 5 :30 p.m. Saturday, March 12 and 10 a.m. to 5 p.m. Sunday, March 13.

Though there’s absolutely no early shopping allowed, I can give you this little preview of the appliance discounts smart shoppers will be snapping up at our St. Paul appliance warehouse (550 Atwater Circle, 1 miles north of I-94 & Dale).

See my tips on how to shop for appliance deals. Aside from the products pictured below, look for:

  • Electrolux laundry pair (gas dryer) for $1399
  • Up to 80% off professional built-in cooking products
  • A whole truckload of Bosch dishwashers
  • Up to 30% off blemished Frigidaire freezers
  • $249 for Dyson refurbished vacuums
  • $600 off our best-selling French-door refrigerator

All prices are good only while quantities last.

$349 GE stainless steel dishwasher with steam pre-wash

 

$399 stainless steel Frigidaire gas range with electronic oven controls

 

$399 (white or black) or $499 (stainless steel) 18.2 cu. ft. refrigerator with glass shelves. 66-1/8"H x 30"W x 29-7/8"D

 

$599 stainless steel KitchenAid dishwasher with 4 stainless steel wash arms and stainless steel interior

 

$799 stainless steel gas KitchenAid range, with 5 burners and electronic oven controls
$799 stainless steel electric KitchenAid range, with 5 burners and electronic oven controls

 

 

 

 

 

 

 

 

 

 

 

 

$799 Frigidaire washer (4 cu ft) and electric dryer (7 cu ft, gas dryer $70 extra). Buy one pedestal, get one free (with this pair purchase; $220 value)

 

$999 STEAM Frigidaire washer (4.2 cu ft) and electric dryer (7 cu ft, gas dryer $70 extra). Buy one pedestal, get one free (with this pair purchase; $220 value).

 

$1099 (stainless steel) or $899 (white or black) 19.7 cu ft French-door refrigerator. Spill-proof glass shelves and icemaker. 68-7/16"H x 29-7/8"W x 31-3/4"D.

 

$1499 LG STEAM washer (4.5 cu ft) and electric dryer (7.4 cu ft, gas dryer $70 extra). Pedestals available at additional cost.

 

Budget-wise · Dishwashers · Dryer · Events · Ranges · Refrigerator · Washer

Black Friday washers, dryers and other appliance deals

Note: this post refers to the 2010 sale prices. see my posts tagged Black Friday for current postings about Black Friday deals.


The Big Event, Warners’ Stellian Appliance’s 2010 Black Friday, starts tomorrow at 8:30 a.m. and runs through Monday.

As always, we offer free delivery and appliance recycling in the Twin Cities metro on purchases $499 and up. But we also now ship for free nationwide on orders $1999 and up.

Here’s a preview:

LG 4.5 cu. ft front-load steam washer, only $499 (save $1000, usually $1499)
Frigidaire stainless steel gas range $399
GE 18 cu. ft. stainless steel refrigerator $499 (normally $899)
KitchenAid dishwasher $499 (on sale from $799)
LG 20 cu. ft. French-door refrigerator $899 white/black, $1099 stainless (usually $1199 & $1449)
LG steam washer and dryer pair, $1199 (reg. price $1999)
Budget-wise · Cash for Appliances · Discount appliances · Energy Efficiency

MN appliance rebate stimulus (part 2) gone; wait list filling up

A little after 10:30 this morning, the $717,000 of unused appliance rebate funds were fully claimed, according to http://www.mnappliancerebate.com.

Those who didn’t get one of the nearly 4,000 second-chance appliance rebates can take a spot on the wait list and hope that someone doesn’t cash in for the up to $200 being offered for a purchase of an Energy Star appliance.

From the website:

Thank you for your interest in the Minnesota “Trade-in & Save” Appliance Rebate Program. Currently, all rebate funds for this program have been reserved. However, you may choose to add your name to a waiting list. In the event additional funds become available, wait listed rebate applications will be processed in the order they are received. To add your name to the waiting list, complete the online reservation, print your confirmation page and follow the instructions listed on the confirmation page. Qualifying purchases made on or after March 1, 2010 are eligible for a rebate. Please note that you must make the appliance purchase before applying for the rebate.

That’s all she wrote.

I hope our customers got the lion’s share of these rebates. And being that they’re smart enough to buy from us, I’m confident that they did 🙂

Did any of you get one this morning? How did you find out about the relaunch?


Budget-wise · Cash for Appliances · Energy Efficiency · Events

Get a second chance at an appliance stimulus rebate

The State of Minnesota Trade-in & Save Appliance Rebate Program relaunched today to hand out about $717,000 in unused funds to customers who didn’t get a rebate reservation in March.

If you bought an ENERGY STAR appliance on or after March 1, you could be eligible for a rebate of up to $200 from the State of Minnesota!

To get your rebate, go to www.mnappliancerebate.com or call 1-877-230-9119. Funds will be distributed on a first-come, first-served basis, but you cannot apply for a rebate until you have made an eligible purchase. So you better hurry, before you miss out for the second time! (At the time of this blog, more than $500,000 in rebate funds remained, with about one-quarter being used.)

Budget-wise · Energy Efficiency · Things I Want · Washer

Things I Want: Washers

Behold, the laundry room.

This post is the second in a new series, “Things I Want” for my new house. Be impressed with my previous post about refrigerators.

While taking turns bashing our antique dishwasher last week, my roommate mentioned how much water it wastes.

And it does.

We can hear the 12-gallon tsunami rage against the Cuisinart and CorningWare.

But, I told her, the washing machine is muuuuuch worse.

Her jaw nearly dropped at the news that while our dishwasher probably wastes about 8 gallons of water per cycle due to its age, our washing machine wastes about 30 gallons.

And for what? A puny capacity and agitator-worn blouses.

Desirable: Electrolux Perfect Steam Washer

(I also aspire to a design aesthetic that accommodates the whimsy of children's doodles.)

Oh, how I long for the days when I had an Electrolux steam washer and dryer. The steam dryer quickly unwrinkled dresses without me unloading the ironing board. And with the 18-minute wash/18-minute dry feature (the next generation laundry shortens the wash-dry time to 30 minutes total!), my running clothes were ready before I was on Saturday mornings.

Everything came out of the washer super clean– even when I stuffed it full and ran the cold cycle — and nearly dry. Plus, I got to do the Kelly Ripa-hipcheck-to-open-the-door move. Sweet.

However, at nearly $2,600, I wouldn’t have any clothes left to wash.

Acquirable: Frigidaire Affinity Ready Steam Washer

Gotta love promo shots: "Gee, this laundry pair saves me so much time, I've started dabbling in abstract expressionism!"

Frigidaire is made by Electrolux, so the washing machines bear many similarities. The Affinity washer‘s capacity of 4.4 cubic feet is only 0.3 cubic feet less than the Electrolux.

What’s that? A pair of shorts?

The quick cycle time bumps up a smidgen to a 25-minute wash/25-minute dry (time is money, people).

You’ll also lose a bit in the engineering, but a steam washer and steam dryer for $1,800 is a steal.

Plus, you can get a $100 Visa gift card through Sept. 26.

Appliance Design · Best · Budget-wise · Energy Efficiency

New blog series: Things I Want

I’ll be moving into my new house this week and — more importantly — I’ll be inheriting another’s appliance choices.

The kitchen, as pictured in the listing.

Right now, that consists of:

One by one (or two), I’ll replace each of the appliance, either to improve efficiency and performance or because one simply konks out. And in the case of the fridge, that could be sooner rather than later…

Appliances don’t come cheap, and though I get a discount on them, they’re still an investment. So I’ll have to decide where to spend my money and where to save.

Because it’s dominating my thoughts the last few days, I’m going to channel my forthcoming appliance purchases into a series of blog posts called “Things I Want.” I’ll write them based on what I’d pick if I were going shopping today.

My criteria considers performance, features, aesthetics, durability, efficiency, price and warranty — not equally, however. And they all must be sold at Warners’ Stellian, obviously. But there’s really nothing I’d want that we don’t sell.

I’ll split it into two categories,  one aspirational and the other more achievable. I’m trying to think of what to call each category, and I keep thinking I’m ripping “Desired/Acquired” from something. But until I find out for sure…

Look for the first “Things I Want” post Monday.