Spotlight Series: Meet Sales Associate Tanya Williams

Warners' Stellian Sales Associate Tanya Williams in Apple Valley showroom

At Warners’ Stellian, one of our core values is family, and each new employee becomes a member of our family. In our Spotlight Series, we plan to share a deeper look into the talent that contributes to our success each day. This week, let’s meet Sales Associate Tanya Williams.

Describe your typical workday.

Every day is different, but normally the day stats with merchandising my area of the store. From there, I spend my time working with clients, putting together bids for future builder projects or following up on delivered orders. 

What has surprised you most about working at Warners’ Stellian? 

After working in other retail positions, which typically see high turnover, I was surprised to see how many people had been with the company for many years. It is definitely a testament to the positive work environment.

Can you offer advice for people considering a career in sales? 

Sometimes a life on the sales floor can be fast-paced, while other times it remains slow. You need to embrace both and use your time downtime effectively. Downtime provides a great opportunity to pick up the phone and follow up with your customers.

Before going appliance shopping, what should customers know?

Measure your space, and take pictures of the existing appliance. Seeing pictures helps your salesperson answer questions and foresee issues when it comes to fitting your new appliances in the existing space.

What is on your appliance wish list?

I would love to own a combi-steam oven. It allows for faster cooking and better nutrient retention in your food. Plus, food just tastes better!

How do you spend your free time?

I enjoy traveling, going to the theater or exploring historical sites and museums.

Are you interested in joining the Warners’ Stellian family? Apply here!

Spotlight Series: Meet Sales Associate Lucas Marcroft

Warners' Stellian Sales Associate Lucas Marcroft

At Warners’ Stellian, one of our core values is family, and each new employee becomes a member of our family. In our Spotlight Series, we plan to share a deeper look into the talent that contributes to our success each day. This week, let’s meet Sales Associate Lucas Marcroft.

What does a typical day at Warners’ Stellian look like for you?

I arrive, tie my shoes and give a head nod to my manager, Jeff Warner, knowing it’s game time. I spend most days making phone calls, answering customers’ questions and geeking out about appliances.

What do you enjoy most about your job?

I like helping customers plan their future projects. It’s more than just picking out which appliances will work best for them. You need design acumen to help customers figure out what will look good in their finished space as well.

Can you offer advice for people considering a sales career?

It’s definitely a great field to be in, but you have to be willing to work hard. You are your own business; what you put in is what you get back.

Do you collect anything?

I used to collect Vitamin Water bottles when I was younger. They came in almost every color on the wheel and had different stories on the back. I had my whole window sill filled with them at one point. I also collected bottle openers when my wife and I worked in the restaurant industry.

What is your favorite winter activity?

I like to be outdoors with my family as much as possible. Recently, I’ve enjoyed watching my son, Antonio, learn to play hockey.

What appliance is the MVP in your home?

Definitely my refrigerator! It keeps my drinks cold and food fresh.

Are you interested in joining the Warners’ Stellian family? Apply here!

Spotlight Series: Meet Business Development Manager Joe Nguyen

At Warners’ Stellian, one of our core values is family, and each new employee becomes a member of our family. In our Spotlight Series, we plan to share a deeper look into the talent that contributes to our success each day. This week, let’s meet Business Development Manager Joe Nguyen.

How long have you worked at Warners’ Stellian?

I started on the warehouse evening crew in January 2005. I eventually became a delivery helper, then crew leader, and then install tech. I moved to sales in September 2009 at our St. Paul store and became manager of our Coon Rapids location in 2016.  Finally, I’ve been in the Business Development Manager role since October 2017. 

What’s your favorite part of working at Warners’ Stellian?

With every position there has been a favorite. When I was in the warehouse, I was a high school kid, so it was great to build friendships and gain camaraderie with my coworkers, who then became some of my best friends. On delivery, it was learning different appliances and installing them in all applications. In sales, I enjoyed the customer interaction. Now, every day presents a different challenge, and it keeps me busy. But nothing compares to working for and being a part of a family company.

What are the biggest changes you’ve seen over your years here?

The continued growth of the company. When I started in 2005, there were less than 20 trucks on the road. Now we have more than 70 trucks, in addition to service vans, plumbers/HVAC technicians, and installers on the road at any given time. We also offer services that we did not 10 years ago, like heating and cooling!

Before working at Warners’ Stellian, what was the most unusual or interesting job you’ve ever had?

I was a dishwasher/bus boy for Carmelo’s Ristorante in St. Paul. It’s still there today, and it’s great Italian food! Check them out!

If you had to eat one meal every day for the rest of your life, what would it be?

My mom’s PHO!

Any New Year resolutions?

Yes, no fast food!

Are you interested in joining the Warners’ Stellian family? Apply here!

Spotlight Series: Meet Sales Associate Lauren Buonincontro

At Warners’ Stellian, one of our core values is family, and each new employee becomes a member of our family. In our Spotlight Series, we plan to share a deeper look into the talent that contributes to our success each day. This week, let’s meet Sales Associate Lauren Buonincontro.

Warners' Stellian Sales Associate Lauren Buonincontro

What does a typical day at Warners’ Stellian look like for you?

Every day brings new challenges, and I am always up for conquering them and learning something new. Working at Warners’ Stellian is never boring, but that is what I love!

Before going appliance shopping, what should customers know?

Dimensions are key! Measuring correctly saves a lot of headache and money in the long run. Luckily, we have measuring guides for customers to use. Or we offer a premeasuring service for $75. Customers should also know whether they need gas or electric appliances.

Can you offer advice for people considering a career in sales?

It is a very rewarding career, especially if you enjoy helping others. At Warners’ Stellian, your main job is helping customer find solutions to their appliance needs.

What sets Warners’ Stellian apart from other appliance retailers?

What sets us apart is our knowledge, service and the fact that we are all under one corporate office. Our full customer service department gives us access to the resources and people we need to resolve issues quickly when things don’t go as planned.

You work at our Woodbury location. What’s your favorite thing to do in town?

Go shopping at Nordstrom Rack!

What is your favorite season?

I enjoy summer, because I get to spend time with my family on the lake. It goes by way too fast!

Are you interested in joining the Warners’ Stellian family? Apply here!

Spotlight Series: Meet Delivery Field Supervisor Tony Franco

At Warners’ Stellian, one of our core values is family, and each new employee becomes a member of our family. In our Spotlight Series, we plan to share a deeper look into the talent that contributes to our success each day. This week, let’s meet Delivery Field Supervisor Tony Franco.

Warners' Stellian Delivery Field Supervisor in warehous

How long have you worked at Warners’ Stellian?

I’ve been with the company for 15 years, working in delivery since day one. I became Delivery Field Supervisor about a year ago. I appreciate having a job that allows me to stay active.

What are your main tasks as a Delivery Field Supervisor?

First and foremost, I make sure trucks hit the road every day. Then I trail and train delivery crews, teaching the proper techniques for lifting and installing. I field calls from customers about their delivery experience. The delivery team is constantly trying to improve, not only to be the best we can, but to stay the best in the field.

What’s the most important thing you’ve learned on the job so far?

There are no shortcuts in this line of work. It’s crucial for the delivery team to do the job right and double check the work. Accidents and errors occur if the job is rushed.

As a supervisor, what does true leadership mean to you?

A true leader doesn’t waste time discussing the problem, but uses his or her time to find a solution. A leader doesn’t boss people around; they motivate and inspire people to take pride in their work. If a leader truly leads, their employees will be invested in the company and want to work hard.

What’s the weirdest thing you’ve ever eaten?

Calamari. It was gross. But I ate bear, and that was great.

Tell us a fun fact!

Everyone assumes I’m Italian because my last name is Franco, but I’m actually half Mexican.

Are you interested in joining the Warners’ Stellian family? Apply here!