Spotlight Series: Meet Sales Associate Lauren Buonincontro

At Warners’ Stellian, one of our core values is family, and each new employee becomes a member of our family. In our Spotlight Series, we plan to share a deeper look into the talent that contributes to our success each day. This week, let’s meet Sales Associate Lauren Buonincontro.

Warners' Stellian Sales Associate Lauren Buonincontro

What does a typical day at Warners’ Stellian look like for you?

Every day brings new challenges, and I am always up for conquering them and learning something new. Working at Warners’ Stellian is never boring, but that is what I love!

Before going appliance shopping, what should customers know?

Dimensions are key! Measuring correctly saves a lot of headache and money in the long run. Luckily, we have measuring guides for customers to use. Or we offer a premeasuring service for $75. Customers should also know whether they need gas or electric appliances.

Can you offer advice for people considering a career in sales?

It is a very rewarding career, especially if you enjoy helping others. At Warners’ Stellian, your main job is helping customer find solutions to their appliance needs.

What sets Warners’ Stellian apart from other appliance retailers?

What sets us apart is our knowledge, service and the fact that we are all under one corporate office. Our full customer service department gives us access to the resources and people we need to resolve issues quickly when things don’t go as planned.

You work at our Woodbury location. What’s your favorite thing to do in town?

Go shopping at Nordstrom Rack!

What is your favorite season?

I enjoy summer, because I get to spend time with my family on the lake. It goes by way too fast!

Are you interested in joining the Warners’ Stellian family? Apply here!

Spotlight Series: Meet Delivery Field Supervisor Tony Franco

At Warners’ Stellian, one of our core values is family, and each new employee becomes a member of our family. In our Spotlight Series, we plan to share a deeper look into the talent that contributes to our success each day. This week, let’s meet Delivery Field Supervisor Tony Franco.

Warners' Stellian Delivery Field Supervisor in warehous

How long have you worked at Warners’ Stellian?

I’ve been with the company for 15 years, working in delivery since day one. I became Delivery Field Supervisor about a year ago. I appreciate having a job that allows me to stay active.

What are your main tasks as a Delivery Field Supervisor?

First and foremost, I make sure trucks hit the road every day. Then I trail and train delivery crews, teaching the proper techniques for lifting and installing. I field calls from customers about their delivery experience. The delivery team is constantly trying to improve, not only to be the best we can, but to stay the best in the field.

What’s the most important thing you’ve learned on the job so far?

There are no shortcuts in this line of work. It’s crucial for the delivery team to do the job right and double check the work. Accidents and errors occur if the job is rushed.

As a supervisor, what does true leadership mean to you?

A true leader doesn’t waste time discussing the problem, but uses his or her time to find a solution. A leader doesn’t boss people around; they motivate and inspire people to take pride in their work. If a leader truly leads, their employees will be invested in the company and want to work hard.

What’s the weirdest thing you’ve ever eaten?

Calamari. It was gross. But I ate bear, and that was great.

Tell us a fun fact!

Everyone assumes I’m Italian because my last name is Franco, but I’m actually half Mexican.

Are you interested in joining the Warners’ Stellian family? Apply here!

Spotlight Series: Meet Service Foreman Al Brown

At Warners’ Stellian, one of our core values is family, and each new employee becomes a member of our family. In our Spotlight Series, we plan to share a deeper look into the talent that contributes to our success each day. This week, let’s meet Service Foreman Al Brown.

How long have you worked at Warners’ Stellian?

I’ve been with the service department for 14 years. However, I worked for a service company that closely supported Warners’ for 20 years before that… which reminds me I’m getting old!

What did you want to be growing up, and how did that change/evolve?

I wanted to be a train engineer! I still love everything about trains. I grew up in Superior, Wisconsin, where the railroad and shipping rule. My father worked for a creamery in Superior and was taking a night course on refrigeration at the tech college. He talked me into taking one of the courses with him when I was still in high school. I found it really interesting and went to school for it after graduation. I obviously enjoyed it, because here I am.

What is your advice for other people considering a career as an HVAC or appliance technician?

Embrace change. That was the best advice I got from my instructors. When I started in the field, electronics were just starting to take the place of mechanical controls. A lot of coworkers didn’t want to commit to learning new systems and quit. It’s changing faster than ever now with smart appliances and connected Wi-Fi.

Can you talk more about how the industry has changed during your career?

Technology is so much better; appliances can use much less water and electricity. A refrigerator, for example, counts how many times you open the door and what the room temperature is to set fan and compressor speeds. There’s even a refrigerator that takes a picture every time you close the door and sends it to your phone, so you never have to wonder if you’re out of milk when shopping.

What’s one thing about you people would be surprised to know?

I only have nine toes! I had a hunting accident seven years ago and was shot in the foot. Without going into too much detail, I will say it was Warners’ Stellian Field Service Manager Bill Forga who accidentally discharged his rifle – still some doubt as to if he was aiming it or not!

What is your favorite season, and why?

It was always fall for the changing colors and hunting, but summer is starting to take over because my granddaughter loves the water and we spend a ton of time swimming and boating together.

Are you interested in joining the Warners’ Stellian family? Apply here!

Spotlight Series: Meet Delivery Field Supervisor Brandon Bailey

At Warners’ Stellian, one of our core values is family, and each new employee becomes a member of our family. In our Spotlight Series, we plan to share a deeper look into the talent that contributes to our success each day. This week, let’s meet Delivery Field Supervisor Brandon Bailey.

Warners' Stellian Delivery Field Supervisor Brandon Bailey standing in front of truck

How long have you worked at Warners’ Stellian?

I just had my 15-year anniversary. I started right out of high school when I wasn’t sure what I wanted to do. The opportunities for growth and family-oriented culture have kept me here. I’m now a Delivery Field Supervisor, and I’ll take my journeyman plumber exam soon.

What does a typical day look like for you?

My mornings start the same. I make sure the crews are on the road and the whole fleet is rocking and rolling. From there, it changes. I might help the plumbing crew one day and jump into deliveries the next. I assist the team in whatever way is needed. We win together.

Who are your mentors in life?

President Bob Warner and Steve Washenberger, manager of the Operations Department, have been role models to me. I lost my dad at a young age, and those two really took me under their wings. I’ve grown and learned a lot thanks to them.

What is your favorite part of the job?

I love the family aspect. As soon as you start the job, you’re part of the Warners’ family. I also really enjoy interacting with our delivery crews and helping guide younger staff. Growing up, my baseball coach always said “Work hard, have fun.” That’s what we do every day.

Warners' Stellian delivery crew working in basement

Brandon Bailey shows delivery assistant Bailey Ketola how to reverse a laundry door.

What’s something about you people would be surprised to know?

I really enjoy romantic comedies. “Dirty Dancing” and “Overboard” are two of my favorites.

Where would you go on a dream vacation?

Italy or Greece. It’s a dream vacation, right? How about both!

Are you interested in joining the Warners’ Stellian family? Apply here!

Spotlight Series: Meet Sales Associate Chris Mungin

At Warners’ Stellian, one of our core values is family, and each new employee becomes a member of our family. In our Spotlight Series, we plan to share a deeper look into the talent that contributes to our success each day. This week, let’s meet Sales Associate Chris Mungin.

Warners' Stellian Chris Mungin The Dapper Chef

What is the most rewarding part of your job?

An appliance is something that will last 10 or more years. Because it’s a purchase you live with for so long, I enjoy helping consumers find exactly what they want to turn their house into a home.

What is your favorite appliance, and why?

I really like the Frigidaire kitchen package. As a private chef, I enjoy how many accessories and features you get all in a budget-friendly price point.

Tell me more about your private chef business:

The Dapper Chef is an amalgamation of my culinary experience and wanting to share that with people. More than anything, I want to help people love food. I started cooking seriously when I went to college and missed my mom’s cooking. I couldn’t make it home very often, so I decided I would have to cook for myself. During the holidays, my friends would throw me $10 each and I would prepare three-course holiday meals that made them a little less homesick.

After college, I studied culinary arts at the Art Institute in Minneapolis. Afterward, I traveled around Southeast Asia exploring the cuisine. Today I host dinner parties in my home or travel to customers’ homes when they want a private chef. My side business ties in well with working at Warners’ Stellian. Great chefs need great appliances, and I love talking cooking techniques with customers!

What about the dapper part?

I tend to be a dapper dresser. My main style icons are my dad, who perfectly captures that smooth suaveness of the ‘70s, and André 3000.

What would your dream kitchen look like?

I would have 6 burners with a Vent-a-Hood range hood over top, a convection oven, marble top island, big butcher block and Sub-Zero fridge.

If you could eat one meal for the rest of your life, what would it be?

Difficult question for a foodie, but I have fallen hard for the tortas at Tavial Grill in Saint Paul.

Are you interested in joining the Warners’ Stellian family? Apply here!