Savings on a Stick: Warners’ Stellian and the Minnesota State Fair

A sign posted in view of State Fair traffic at the edge of our flagship store’s parking lot on Snelling and Larpenteur Avenues, two blocks north of the Fairgrounds.

Back since Warners’ Stellian was simply Stellian in the 1950s, our appliances were warehoused at the Minnesota State Fairgrounds all but two months of the year.

Many different buildings housed our refrigerators, washing machines, etc. through the decades we spent there. After a customer bought something, our guys would just drive the two blocks to the Fairgrounds, load the appliance into the truck bearing our name on its stakes, and deliver it – sometimes beating the customer to their own house, founder Jim Warner would brag.

An earlier iteration of our delivery fleet

We kept overhead low enough to offer great prices. In exchange, we had to completely clear our stuff out for the Minnesota State Fair and for the circus (before which Marketing Director Jeff Warner remembers hauling appliances out as the elephants walked in  – probably when we were in the 4-H Building).

We also shared a building with Steichen’s grocery. Still another building we used across the street lacked a toilet, so the side of the building had to do…sorry!

Savings on a Stick

When we’d return all the inventory hauled from the building to our  (then) little single store in Falcon Heights, we barely had space for it, thus creating our annual State Fair Warehouse Sale.

Warners' Stellian Appliance Company 1952
Warners’ Stellian flagship location in 1952.

Finally in 1995, we built our first warehouse in the North End neighborhood of St. Paul, which we expanded a few years later and outgrew by 2004, at which time we built our current Warners’ Stellian warehouse and corporate headquarters.

For some years now, we’ve been referring to our history there and our former annual warehouse sale with our Savings On A Stick promotion during the Minnesota State Fair.

“Make sure you say they were good to us,” Jim Warner said, referring to the State Fairgrounds. He said being able to store our inventory so cheaply probably deserves much credit for keeping us around to this day.

Sounds fair to us.

Featured Image via Flickr m01229
This is an updated version of an article previously published on Aug. 23, 2011.

Spotlight Series: Meet Customer Service Supervisor Ranesha Jackson

At Warners’ Stellian, one of our core values is family, and each new employee becomes a member of our family. In our Spotlight Series, we plan to share a deeper look into the talent that contributes to our success each day. This week, let’s get to know Customer Service Supervisor Ranesha Jackson. 

Ranesha Jackson Warners' Stellian

How long have you been working at Warners’ Stellian?

I’ve been here for five years.

What advice would you give prospective customer service candidates?

Always ask questions, because there’s no such thing as a stupid question. You learn something new every day.

Favorite part of your job?

I enjoy assisting other customer service staff members and serving as a mentor. It allows me to share and spread the knowledge I’ve gained over the years.

What do you like most about working for Warners’ Stellian?

You are treated like part of the family rather than as an outsider.

What actor would play you if they made a movie about your life?

Rosario Dawson, because people say I look like her!

If you had to eat one meal for the rest of your life, what would it be?

Definitely lasagna!

Are you interested in joining the Warners’ Stellian family? Apply here!

Spotlight Series: Meet Inventory Control Specialist April Hatfield

At Warners’ Stellian, one of our core values is family, and each new employee becomes a member of our family. In our Spotlight Series, we plan to share a deeper look into the talent that contributes to our success each day. This week, let’s get to know Inventory Control Specialist April Hatfield. 

April Hatfield Warners' Stellian

How long have you been working at Warners’ Stellian?

I’ve been here just over three years. I worked as a Customer Service Supervisor before moving into my current role.

What is your favorite part of your job?

I enjoy being able to work through the daily puzzles that come up in regards to inventory management. It makes you think, and thinking is good for the soul. There is much to this new role that I am learning, and Warners’ provides opportunities for enrichment.

In the customer service department, I loved connecting with consumers. You are there to solve a problem, but sometimes you have a moment to chat about something else, and that can really make a positive impact on someone’s day.

Describe Warners’ Stellian in three words:

Community-oriented contributors.

What’s the most interesting item on your desk?

My gadget crab! A fellow service tech created him from parts no longer needed, and with added bling, he’s become my tripod cubicle cheerleader. He’s one of a kind!

What is your go-to karaoke song?

I’m all about fireside ballads! Bad Wolves’ “Zombie” and “Sound of Silence” by Disturbed have helped bridge the gap between my rocker self and my friends as old tunes become new again. However, most of my friends are country and pop music listeners, so I march to their tunes and then throw some rock songs at them. Queen never gets old… thunder bolt and lightning, very, very frightening!

Last, but definitely not least, what is your favorite appliance?

Having recently moved to a home on its own well, my water softener makes drinking from my tap delicious and keeps my tub clear of the rusty red residue. I never knew that it was such a needed item. My water heater keeps my showers nice and toasty hot, perfect for when I want a little bit of me time!

Are you interested in joining the Warners’ Stellian family? Apply here!

 

Celebrating Warners’ Stellian Family, Business History

Growing up in St. Paul, Minn., Warners’ Stellian founder Jim Warner and his brother Bernie devised many money-making ventures. From digging in the murky lagoon near Como Golf Course for abandoned balls that could be polished and sold to selling postcards at the St. Paul Winter Carnival held at Como Park, the business savvy and customer service skills shined even then. But to think he would one day be a successful business owner was more than he had imagined.

In the 1950s, Stellian Appliance—a store no bigger than 3,000 square feet—stood at the corner of Snelling and Larpenteur Avenues near the Minnesota State Fairgrounds. Today with 11 showrooms (10 in Minnesota and 1 in Iowa), two distribution centers and the Minnesota/Iowa household name Warners’ Stellian, our family company has a lot to celebrate.

But when looking forward, we feel it’s important to reflect on how far we’ve come. From establishing a brand to building a family, it all starts with Jim growing up in St. Paul.

Stellian Appliance 1954

Stellian Appliance’s showroom window decorated for Halloween in 1954.

Homegrown Roots

“It was the best place to grow up,” Jim said of his St. Paul neighborhood near Como Park. His family moved to the Catholic neighborhood near St. Andrew’s Parish in 1936 when Jim was in second grade. With a neighborhood of kids his age, he remembered swimming and fishing at Lake Como, riding bikes and playing softball in empty lots, and of course, earning money with his brother Bernie.

There were more traditional jobs to be had when Jim grew older. He caddied at Midland Hills Country Club in Rose Township, reset pins at a bowling alley across from Lexington Park and worked as a stocker at a local department store. He even helped his dad remodel and build homes in the Roseville area, though his dad very honestly told him he would never make a good tradesman and should enroll at St. Thomas College, which is exactly what Jim did.

Love and Marriage

The summer of his junior year, Jim met his future wife, Nonie. While falling in love, the two talked on the phone all the time, “like kids in love do,” Jim said. But those calls cost 10 cents each time, racking up phone bills of $5 a month, which took a toll on Jim’s tuition savings. So he found a job to build his funds back up. After a year and a half of working, a draft notice calling him to Korea made it to Jim’s mailbox.

Through the next few years, Jim and Nonie weathered life’s biggest tests together. Living apart, they wrote to each other every day. They also suffered tremendous loss with the passing of both their fathers. Through it all, they remained devoted to each other until they were reunited for good in 1953 at the end of the Korean War.

Jim wasted no time after returning home, and the couple was soon engaged. They wed April 25, 1953, at 10 a.m., then Nonie surrendered the flowers to the 11 a.m. bride. Three brides shared flowers to cut down on costs, though money wasn’t on Jim and Nonie’s minds that day. They both felt like the luckiest people alive.

husband and wife kissing

Jim and Nonie at their 60th wedding anniversary party.

The Start of a Family

After the wedding and honeymoon, the newlyweds settled into Nonie’s southwest Minneapolis apartment. Space was tight from the start, and the couple was saving money to move. But life had other plans, and they soon found out Nonie was pregnant. Her employer, Honeywell, had ruled that women had to leave their job once six months pregnant. Losing one source of income meant finding an apartment that cost less than the current one. They moved to an apartment in Northeast Minneapolis.

Baby James Francis arrived on March 26, 1954, at a time that talk of layoffs was spreading across Jim’s company. Deciding to take matters into his own hands, Jim looked for a more reliable job. He found work, but the paychecks weren’t stacking up to accommodate his growing family. Nonie gave birth to their first daughter on March 30, 1955. With two young ones at home, the small apartment felt like it was closing in on them.

The Appliance Years

warners stellian truck

Delivery truck in the 1980s.

Though he didn’t know it at the time, Jim’s life changed when his brother-in-law Jerry Tuckner called him and told him about a bookkeeper position available at Stellian Appliance. The store was familiar territory to Jim; he had worked construction with his dad in the area. Bookkeeping, on the other hand, wasn’t in his repertoire. But Jerry said he’d help, and that was that.

So on April 9,1955, Jim showed up for his first day on the new job. Owner Steve Farkas showed him to his desk and discussed the job details. But three hours later, his boss left. Alone in the store, Jim didn’t know how to work the phones or what to say to potential customers. He watched customers—potential sales—come and go. His boss returned well after Jim’s workday was supposed to end. He learned a lesson that day and got a key so he would be able to lock up if it happened again.

With an often absent boss, Jim started selling appliances. He liked his job and knew the sales needed to happen to keep the lights on. And even more, he realized he really enjoyed selling and was good at it. He moved out of bookkeeping and into sales full time. In 1961, Jim was named Top Salesman for Frigidaire. During this time, the Warners moved to the Como Park area, Jim’s old stomping grounds, where they continued to grow their family.

As the years passed on, Jim became sales manager, but the working conditions were rough. He would often work 60-plus hours a week. He wasn’t granted any vacation time, and his earnings were meager compared to his efforts. Jim started to look at other options, considered going into business with his nephew, Rick. They even signed a lease for a building. But when Jim served Steve with a resignation letter, Steve posed an interesting question: “Why wouldn’t you want to buy this place?”

Warners' Stellian St Paul

St. Paul showroom exterior.

A Family Affair

With the help of Rick and partner Tim McNeely, Jim closed on the store on May 10, 1971. Within a month, a new sign at the top of the building read Warner’s Stellian. Making changes to inventory and processes, Jim found ways to boost profits and streamline systems. Things were looking up.

Now with nine kids at home, appliances became an important part of the family’s life. The kids loved visiting the store or hearing Jim talk about what had sold each day while snacking on popcorn and lemonade. When the children became old enough, they began helping at the store. For the Warner children who wanted to work, Jim started them out with custodial chores. Years later, when three of the Warner sons were working with Jim, he made a decision to change the company name to Warners’ Stellian. Now the store belonged to his whole family.

family photo

The Warner family celebrating Jim and Nonie’s anniversary.

A Time of Change

In January 1982, Jim suffered from a heart attack. This event caused him to reflect on the business he had built. He had worked hard, long hours, and all of the work was catching up to his body. In order for the company to succeed, he knew it was time to hand over the reigns and create a second-generation model.

When Jim returned to work, he spent more time behind the scenes, watching his children take on leadership roles. He eventually transferred ownership to each of his kids. Through new locations, process changes and the guidance of their dad, the second-generation leadership brought Warners’ Stellian into the future.

Today two second-generation members of the Warner family actively operate the company. Nineteen third-generation Warners also work full-time in the company in sales, operations, merchandising and marketing. The corporate headquarters, acquired with help from the Saint Paul Port Authority, isn’t far from the flagship location.

The recent overhaul of the flagship, a collaboration with local architecture firm KOMA, shows our commitment to the future of Warners’ Stellian.

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“This is a very exciting time for our store,” says St. Paul Store Manager Jeff Warner, Jr., grandson of the late founder Jim Warner. “With sales representatives using tablets to provide immediate answers, a Sub-Zero and Wolf Living Kitchen and a live demonstration kitchen featuring working Gaggenau appliances, the showroom is truly state-of-the-art.”

Want more on our ties to St. Paul? Read about our relationship with the State Fair.

Take Your Kids to Work Day at Warners’ Stellian

Warners’ Stellian is not only a family-owned business, but we employ Warner fathers and sons, mothers and daughters, cousins, nieces and nephews…you name it! (In fact, we’re proud recipients of the 2012 St. Thomas University Entrepreneur Awards Family Business of the Year).

But we’re really proud of the fact that some of our longtime employees also bring their children and family members on to get jobs here.

You can see we truly value the importance of family, which is why we were so excited when our staff participated in Take Your Kids to Work Day.

taketoworkday2012

Our five guests – Leeah, Jordan, Preston, Addy, and Jessica – toured our office and appliance warehouse, participated in a mock interview, visited our Woodbury appliance store, watched our Styrofoam compacter in action, learned how we design our advertisements and rode in a delivery truck and a forklift, which was the crowd favorite.

We look forward to having them every year and who knows? Maybe we’ll be working with them in the future.