Spotlight Series: Meet Call Center Manager Erin Beard

At Warners’ Stellian, one of our core values is family, and each new employee becomes a member of our family. In our Spotlight Series, we plan to share a deeper look into the talent that contributes to our success each day. This week, let’s meet Call Center Manager Erin Beard.

Erin Beard in Warners' Stellian conference room

How long have you worked at Warners’ Stellian, and in what capacities?

I have been here 11.5 years. I started in 2007 as the receptionist at the Corporate office. In time, I moved to the service department as a service representative. I then became a supervisor in customer service, and I currently manage the call center.

What motivates you to wake up and go to work?

I enjoy a new challenge every day. Problem solving is rewarding to me and I do it day in and day out. I feel fulfilled when I leave each day.

The first thing you do when you get to work is:

Grab a cup of coffee. Although I love my job, coffee is a MUST.

What does true leadership mean to you?

I think a true leader must be able to balance many characteristics, most important to me would be humility and integrity – understanding that I do not know everything and that there is always room to grow and educate myself.  

How can consumers best educate themselves?

Many times troubleshooting tips can be found online. If you Google the issue that you are experiencing with your appliance, you might be able to avoid a service call by following the troubleshooting steps.

If you were captain of a boat, what would you name it?

Piper, after Watty Piper, author of The Little Engine That Could. I wouldn’t have a clue what to do being captain of a boat but when I read this question, “I think I can” came to mind.

Are you interested in joining the Warners’ Stellian family? Apply here!

Categories Spotlight Series
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