When you think of customer service, you immediately might picture your salesperson helping secure available rebates or choose the perfect appliance for a tricky space.
And you’d be right.
But our delivery and install crews also deserve much credit for our stellar reputation for customer service. We offer free delivery and freestanding installation in the metro for orders $499 and up, but you get way more than you pay for.
Some purchases are routine replacements with nothing special in terms of selection or installation, but I love the emails from customers who’ve experienced our expertise in more complicated situations (especially when they come with photos).
Here’s a recent email that Susie sent to her salesperson at our Apple Valley appliance store:
I had to take a moment out to again thank you for all your help. It seemed so hopeless when we started to replace the Jenn-Air microwave, but with your help I was encouraged. I never dreamed it would turn out so well. These fellows were priceless.
Quickly they assessed the situation and made a few modifications and soon we were in business.
Unless you had seen the Jenn-Air in place you would think the KitchenAid was made to order. I’m so thrilled we could use the old trim plate.
We are very happy with the new unit and truly appreciate all you did to make it possible. Thanks again, –Susie & Jack