Posts Tagged ‘service’

Ice maker not working: Refrigerator not making ice

October 31, 2011

When your refrigerator’s ice maker isn’t working, you should definitely do some ice maker troubleshooting before calling repair.

Many people don’t even know how an icemaker works, so your ice maker problems can be a simple misunderstanding.

JennAir.com

Make sure the metal arm on your ice maker is DOWN and any control is set to “ON.”

Is the water supply properly connected and turned on? It should be, also.

A loose drain cap can leave you with thin ice because water will empty from the water pan, so tighten that drain cap!

The drain tube could be clogged from sediment, which you can flush out by shutting off the water line, waiting, and turning back on. Ensure there are no kinks in the drain that could prevent the flow of rejected water out.

Those are just basic tips everyone should try before calling for ice maker repair. Hopefully it works for you.

 

Should you put aluminum foil in the oven?

May 6, 2010

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Don't shoot yourself in the foot trying to keep a clean oven.

Warners’ Stellian‘s expert service guy, Gene, passed on a cautionary tale to me yesterday after he ordered a new, $90 oven floor for a customer.

A well-meaning woman lined the bottom of her oven with aluminum foil, to catch all the food that bakes into the oven.

Instead of having to scrape it all off, she could just pull out the aluminum foil and voila, no more mess.

Except she ended up with a bigger mess when the aluminum foil melted onto the oven.

For years, people had lined their ovens with tin foil to speed clean up. But these days, we don’t use tin foil. We use aluminum foil. And aluminum has a much lower heat tolerance, apparently.

And aluminum foil-maker Reynolds warns against it.

From the Reynolds FAQ webpage:

To avoid possible heat damage to your oven, we do not recommend using aluminum foil to line the bottom of your oven. Rather, we recommend that you place a sheet of heavy duty aluminum foil on the oven rack beneath the pie or casserole you are baking. The foil should be only a few inches larger than the baking pan to allow for proper heat circulation. The foil will catch any drips before they reach the oven bottom.

There you go. Smart play on Reynolds part, right? Because you know people will end up getting rid of the sheet of foil and using a new one next time…

Cleaning oven glass

December 9, 2009

Noticed some streaks and stains on the inner oven glass that weren’t there before?

(fig. 1)

Hold up! Step back from your Jump To Conclusions mat — it’s not a bad seal.

Several vents (highlighted in fig. 1) open directly into the inner door to vent the hot air away from the glass. And because of their proximity to the stove top and its mess, people often spray cleaner near the vents that sneaks inside the door and drips down, causing streaks and stains.

What to do?

Our smart and helpful customer service rep Amy cautions you against pulling the door apart yourself.

Officially, if it bothers you enough, pay a service company to clean it — otherwise you’ll void the warranty, she said. Unfortunately, this aesthetic nuisance falls outside of warranty coverage because the customer did it herself.

Anatomy of an oven door

But if your range is older than 10 years — and in some cases, five years — warranty is no longer a concern.

So, unofficially, you can check out this HOW TOs on espares.com and find more on fixya.com — at your own risk.

Don’t get all “Red Green” inspired and duct tape the vents, like one customer informed Amy he’d being doing. That hot air needs to go somewhere.

A better way to prevent stains between the glass is to not spray near the vents. Better yet, spray cleaners directly onto the rag, rather than the range.

Dishwasher troubleshooting: Dishes not drying

October 21, 2009

So you go to take your dishes out of the dishwasher and they’re completely wet. Sound familiar?

howtodrydishes

If your dishwasher has a stainless steel tub, you probably need rinse aid. Sure, your dishwasher could be the best, highest-efficiency model. It still needs rinse aid. Rinse aid helps dry dishes by reducing water droplet formation. (Note: If you have a plastic tub and your dishes aren’t drying, you might need a service call on the heating element.)

If you’ve added rinse aid to your dishwasher and your dishes still come out wet, check if you’re washing a lot of plastic dishes. Sometimes these can exacerbate the problem. Have you ever noticed that plastic dishes often come out with droplets of water while all your glass and porcelain dishes are completely dry? That’s because plastic does not hold heat the same way regular dishes do.

Why does that matter? It throws the dishwasher off its drying mojo. Here’s how the dishwasher drying process works:  The final rinse water reaches a very high temperature (at least 157 degrees on European models) — and the final rinse temperature is really important to the drying process. By now, the dishes ideally hold a lot of heat. But the stainless steel tub (hopefully you purchased a model with a SS tub) is a cooler surface, so the moisture collects on the tub and condensation naturally occurs.

Other things that throw the dishwasher off its drying mojo:

  1. Washing all the dishes before you load them. Scrape off large food pieces, but just say no to washing your dishes before you wash them! If the dishes are clean, your smart dishwasher cuts the wash time down. If this happens, the dishwasher may not have time to get hot enough. The water is heated to more than 40 degrees higher than the hot water being piped in. There are other reasons to not wash your dishes before you wash them, but I’ll save those for another post…
  2. You’re using the light or quick wash cycles for everyday stuff. It won’t usually wash or dry as well.
  3. You’re not using rinse aid (shame on you). Rinse aid is a key element in drying and it will keep everything sparkling as well.

So retire that dishtowel, OK?

Photo credit:

http://www.flickr.com/photos/weelakeo/ / CC BY 2.0

Ice maker troubleshooting

October 7, 2009
Isn't it beautiful? But with great beauty, comes great responsibility...

Isn't it beautiful? But with great beauty, comes great responsibility...

Ice makers built in to your refrigerator are super handy (and pretty darn impressive when you have that dispenser on the door — it’s actually known for blowing people away).

However, if something on a fridge requires troubleshooting, more often than not it’s our frosty friend over there in the freezer. The good news is you can probably diagnose and treat the most common problems without a service tech.

I’ve compiled some of the most frequently asked questions from ServiceMatters.com about ice makers for you to print, save or bookmark  (or frame).

Click on links below to jump to a section or scroll down and read the post in its entirity

How do ice makers work?

Troubleshooting

Still having problems?
How do ice makers work?

JennAir.com

JennAir.com

Water constantly runs over a freezing plate in your ice maker. Meanwhile, minerals from your water are rejected; this mineral water, if you will, is drained with each ice-making cycle.

When the ice is thick enough, it slides down into a cutter grid that separates the sheet into cubes, which fall into the storage bin. A sensor determines when the bin is full and the ice maker shuts off until more ice is needed.

JennAir.com

JennAir.com

Key takeaways: The bin isn’t refrigerated so some melting will occur, especially if you take your good, sweet time loading the freezer after a trip to the grocery store. Also, higher temperatures in the freezer mean fewer cubes. So shut that door! Likewise, if you want more ice, dial your freezer to a colder setting, wait for 24 hours and see what happens. Wash, rinse, repeat — ice cubes!

If your freezer is completely cooled, you should get a batch of cubes every three hours. Note: It takes 24 hours for a newly installed ice maker to start making ice and 72 hours for it to swing into full operation. So be patient and remember to be supportive of your new fridge as it reaches its full ice-making potential.

Troubleshooting

Ice makers vary from model to model, but here are the most common issues and how to make them go away.

Ice maker not/barely producing ice

Is the control set to “ON”? It should be.

Is the water supply properly connected and turned on? It should be, also.

A loose drain cap can leave you with thin ice because water will empty from the water pan, so tighten that drain cap!

The drain tube could be clogged from sediment. Shut off the water line, wait, and turn it back on. This should help flush the sediment out. And speaking of the drain tube, make sure there are no kinks in it as they could prevent the flow of that rejected water out.

Make sure the metal arm on your ice maker is DOWN. (Remember: There’s no “on” in UP, but there’s “on” in dOwN.)

JennAir.com

JennAir.com

My ice cubes are small/hollow

You probably have low water pressure. You need a cold water supply with pressure between 35 and 120 psi to properly operate the ice maker. If you have a water dispenser, you can test the pressure by filling a measuring cup for 5 seconds. If you end up with fewer than 3 ounces (a little more than 1/4 cup), your pressure is likely low.

Do you have a water filter in your fridge? It could be clogged or installed improperly. Remove the filter and see if your water flow improves. If it does, try reinstalling the filter. If that doesn’t work, buy a new filter.

My ice dispenser isn’t working

Is your dispenser locked? It might sound stupid, but that’s probably why you didn’t check it before you checked this. Press and hold the lock button for several seconds to unlock.

Has there been a recent power outage? If power goes out for more than one hour, some models disable the dispenser. Press and hold the reset button to fix this. (Some models beep when they’re finished resetting.)

Check the ice chute for large clumps or cubes that are blocking it (continue below)

My ice cubes clump together

Pull any clumps out out of the dispenser and wipe the area out with a warm, wet cloth and then make sure to give it another once-over with a dry cloth. Ice clumps in the bin could also be your problem, so give the bin a good shake. If the clumps don’t separate, empty it and clean it out. This is also the solution is ice has formed around the auger (that usually-metal spiral thingy in the middle of the bin). Remember: It’ll take 24 hours to the bin to refill.

Ice clumps aren’t always because of melting. Even if freezer temperatures stay well below freezing, water molecules can condense and refreeze back together where the cubes are touching each other. So naturally, clumps can be lessened with more frequent use of the ice dispenser (i.e. don’t ignore it for a week).

Ice cubes can clump because of increased moisture due to a bad dispenser seal or gaps on in the freezer-door gasket (the rubber that seals to the freezer cabinet — try rubbing Vaseline on its face if it’s not sealing.) You’ll know bad seals are the culprit if there’s frost on the cubes. Unwrapped fresh food in the freezer can also be releasing the extra moisture.

Still having problems?

Call us at (651)222-001, option 4. We have a group of real, customer service women that answer the phones right here in our St. Paul headquarters/warehousenot in India — from 8:30-5:30 Monday through Friday.

Or you can contact the manufacturer directly, if you prefer.

Take some time to leave your own maintenance tips in the comments. What’s gone wrong? What works to fix it and what doesn’t?

Photo credit:

http://www.flickr.com/photos/01-17-05_t-m-b/ / CC BY 2.0

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