Posts Tagged ‘installation’

Sure we offer free delivery, but our crews are ‘priceless’

August 15, 2011

When you think of customer service, you immediately might picture your salesperson helping secure available rebates or choose the perfect appliance for a tricky space.

And you’d be right.

But our delivery and install crews also deserve much credit for our stellar reputation for customer service. We offer free delivery and freestanding installation in the metro for orders $499 and up, but you get way more than you pay for.

Some purchases are routine replacements with nothing special in terms of selection or installation, but I love the emails from customers who’ve experienced our expertise in more complicated situations (especially when they come with photos).

Here’s a recent email that Susie sent to her salesperson at our Apple Valley appliance store:


I had to take a moment out to again thank you for all your help.  It seemed so hopeless when we started to replace the Jenn-Air microwave, but with your help I was encouraged.  I never dreamed it would turn out so well. These fellows were priceless.

Quickly they assessed the situation and made a few modifications and soon we were in business.

Unless you had seen the Jenn-Air in place you would think the KitchenAid was made to order.  I’m so thrilled we could use the old trim plate.

We are very happy with the new unit and truly appreciate all you did to make it possible. Thanks again,  -Susie & Jack

Warners’ Stellian Warehouse Sale: It’s baa-ack…

March 8, 2010

Warners’ Stellian’s semiannual Extreme Warehouse Sale is less than a week away.

Like before every sale, we’re super slammed getting ready, so I’ll give you the fast 5 Ws (and one H):

What: Hundreds of appliances below cost – including brands that “never go on sale.” Seriously, there are thousands of deals on closeout models, floor models, scratch and dent items, discontinued models and even new, in-box “special buys” we make specifically for this sale. All items come with full factory warranty. Delivery will $75 to the metro area, so take your purchase with you for maximum savings. Professional installation is available for built-in items.

When: Saturday, March 13 from 7 a.m. to 5:30 p.m. and Sunday, March 14 from 10 to 5.

Where: Warners’ Stellian’s St. Paul Warehouse, approximately 1 mile north of 94 off Dale Street.

Who: Thousands of deal-seeking Minnesotans (and Western Wisconsinites!). We counted about 2,600 “groups” (we don’t count people individually because people usually make purchases as a family/couple) last November. For our part, we’ll have 60 salespeople helping customers select the right product and 60 people helping customers check out, plus more workers helping customers load purchases into their car, directing traffic, etc.

How: We prepare half the year for this sale, and it’s been so successful that manufacturers have gotten behind it and helped us offer deals worth getting excited about.

Why: Because we love you? Yes. But mostly because you love deals. For your friends and family members (and maybe even you) who didn’t get an appliance stimulus rebate reservation, there are deals that will leave just as much if not more cash in your hand — just not in the form of a check from the government.

Related: HOW TO: Shop the Extreme Warehouse Sale like a pro


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