Posts Tagged ‘FAQ’

Gas stove troubleshooting: Stove won’t light

September 10, 2010

Need a light?

Despite a general dislike for most of the appliances I inherited with my first house, I feel lucky to have a gas stove (or range, as in appliance jargon).

I love cooking, so I appreciate the power and responsiveness of gas.

However, unlike their electric counterpart, gas ranges can’t just be dialed on; their burners must be ignited.

I occasionally struggle with lighting my burners — and I know I’m not alone — so here’s what to check if you’re struggling.

Burner cap
A lot of ignition problems and uneven flames result from food spills and related dirtiness. Routine cleaning and general unslobbiness will avoid this.

After a spill, use a nonabrasive plastic scrubbing pad and mildly abrasive cleanser or soap  to thoroughly clean the cap.

Make sure the cap is completely dry before replacing it over the burner. Take care that alignment pins are lined up with with the cap.

(I know I usually would never say this, but) Don’t put them in the dishwasher.

Burner ports

Burner flames should be about 1″-1.5″, with a proper shape like the flame labeled “A” in the adjacent spiffy illustration. The flame should be blue, not yellow.

If these aren’t the case, your burner ports could be clogged, so you should clean it, following these steps:

  1. Make sure all the controls are off and the stove is cool. Don’t use oven cleaners, bleach or rust remover.
  2. Clean the burner cap as instructed above..
  3. Clean the gas tube opening with a damp cloth.
  4. Clean clogged burner ports with a straight pin as shown. Do not enlarge or distort the port. Do not use a wooden toothpick. If the burner needs to be adjusted, call appliance service.
  5. Replace the burner cap, as shown in the first illustration.
  6. Turn on the burner. If the burner does not light, check cap alignment. If the burner still does not light, call appliance service.

Knobs

(This one falls under the “duh” category, but you never know…) Push in the burner knob before turning to light to ensure that it’s set correctly.

The bad habit that can waste 20 gallons of water

May 17, 2010

You might not wash your dishes before you wash your dishes, but even rinsing is completely unnecessary.

Energy Star, a joint program by the Environmental Protection Agency and the U.S. Department of Energy, cautions people to scrape, not rinse. Pre-rinsing dishes can waste up to 20 gallons of water.

Energy Star dishwashers and today’s detergents are designed to do the cleaning so you don’t have to pre-rinse.

And if your dirty dishes are going to sit overnight, use your dishwasher’s rinse feature. It uses a fraction of the water needed to hand rinse.

Speaking of a using a fraction of the water, a dishwasher built before 1994 wastes about 8 gallons of water per cycle compared to owning a new Energy Star-qualified model. So if you replace one of these old dishwashers with an Energy Star dishwasher, you’re saving enough water each week to wash two loads of laundry in an Energy Star qualified clothes washer.

So be lazy: scrape, don’t rinse!

HOW TO: remove burnt popcorn smell from your microwave

May 12, 2010

Burnt popcorn smell lingers in microwaves so badly, an office I worked in banned it from the break room. It’s notorious, but completely removable.

If your microwave harbors its own dirty Pop Secrets, try this cleaning tip we got from Frigidaire (hat tip to Sarah from our Customer Service Department):

Microwave Odor Removal

You’ll need:

  • 1 cup water
  • juice of 1 lemon
  • grated lemon peel
  • several whole cloves

Combine together in a 2-cup glass measuring cup and boil for several minutes in the microwave on full power. Allow hot mixture to sit in the microwave until cool. Wipe interior with a soft cloth.

Though this tip wasn’t specifically written for burnt popcorn, I can’t think of much else that smells up a microwave. Help me out in the comments below!

Should you put aluminum foil in the oven?

May 6, 2010

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Don't shoot yourself in the foot trying to keep a clean oven.

Warners’ Stellian‘s expert service guy, Gene, passed on a cautionary tale to me yesterday after he ordered a new, $90 oven floor for a customer.

A well-meaning woman lined the bottom of her oven with aluminum foil, to catch all the food that bakes into the oven.

Instead of having to scrape it all off, she could just pull out the aluminum foil and voila, no more mess.

Except she ended up with a bigger mess when the aluminum foil melted onto the oven.

For years, people had lined their ovens with tin foil to speed clean up. But these days, we don’t use tin foil. We use aluminum foil. And aluminum has a much lower heat tolerance, apparently.

And aluminum foil-maker Reynolds warns against it.

From the Reynolds FAQ webpage:

To avoid possible heat damage to your oven, we do not recommend using aluminum foil to line the bottom of your oven. Rather, we recommend that you place a sheet of heavy duty aluminum foil on the oven rack beneath the pie or casserole you are baking. The foil should be only a few inches larger than the baking pan to allow for proper heat circulation. The foil will catch any drips before they reach the oven bottom.

There you go. Smart play on Reynolds part, right? Because you know people will end up getting rid of the sheet of foil and using a new one next time…

HOW TO: Shop the Warners’ Stellian Warehouse Sale like a pro

March 10, 2010

Want more? Sign up for our eClub and never miss a sale

This blog post, originally published last November, remains one of my most-viewed posts. So I’m reposting it — with a few edits — because like I say, this ain’t no Macy’s clearance rack.

What is it with us Midwesterners and our deal-bragging? You know: upon receiving a compliment, we gloat about the gasp-worthy low price we got it for — unsolicited. Perhaps it’s because we fancy ourselves pro deal hunters.

But our Extreme Warehouse Sale this Saturday (7-5:30) and Sunday (10-5) is no Macy’s clearance rack. I’m talkin’ big-ticket items at huge discounts: you need to prepare a bit. The savings are so hot, all sales are final.

Luckily for you, I’ve compiled the secrets of the pros — tips that will prepare any appliance rookie for the big league.

WarnersStellian1

Here are some Extreme Warehouse Sale pros, lined up before the doors open.

Before the sale

measuring tape
Don’t be a fool; Use this tool.

Measure your space
Don’t learn the hard way: there is no “standard” in appliance sizes. Use a measuring tape on the available space — not the existing appliance — and write down dimensions to bring to the sale.

Also, measure the width of the doorways and staircases the appliance will need to travel through.

Know your fuel type
You’ll need to know whether you have a gas or electric hookup when buying a dryer, a range or a cooktop.

Consider your hinges
For example, some refrigerators on sale will be left hinge only. Wouldn’t it be terrible to find a great deal on a fridge only to get it home and not be able to open it? Also know what side you want the hinges on a front-load washer and any type of dryer, in case there’s an option.

Do some research
We’ll have more than 2,000 appliances available at the start of the sale, so have something in mind to avoid frustration. The best tip? Know what you like and don’t like about your existing model. Check out our Web site for more ideas on what features are important to you.

If you’re purchasing as part of the Minnesota Trade-In & Save Appliance Rebate Program, check out qualifying Energy Star models.

Get preapproved
You MUST pay for your purchase at the time of sale, though we certainly have financing options to help you pay. Save time by getting approved online at home. Just make sure to bring in your approval slip with your new account number for our files.

Also, even if you’re financing the purchase, you must pay the sales tax at the time of sale.

The day of the sale

Buy a MN rebate-qualified product
If you’re shopping for a refrigerator, freezer, washer or dishwasher to submit a state appliance rebate, let your salesperson know that so they can help you find a qualified Energy Star model.

744336_pick-upBring a hauling vehicle
Usually, we offer free delivery on purchases $499 and above, but this sale is anything but usual. Our warehouse is full of products, so we encourage customers to take their purchases with them the day of the sale. We’ll help you load it up and everything.

If you’re picking and a new refrigerator or freezer as part of the MN rebate program, bring your old refrigerator or freezer for us to recycle as well as your “Proof of Demanufacturing” forms for us to sign.

If you do choose to have it delivered, it’s $75 and you must take delivery within 30 days. Application forms for the state rebate program must be postmarked within 30 days of your rebate reservation date.

Know your schedule
We’ll arrange for delivery and any installation for built-in appliances (available for additional charges) at the time of sale. We’ll call you the day before the delivery with an AM/PM estimate and our crew can call you before they arrive if you need to meet them at your house.

It's a warehouse, not a playhouse. Bring a stroller!

Pack a stroller
Our warehouse is a warehouse. It’s clean and safe, but it’s also big and crowded and without a play area. Strollers work well to keep small children nearby when you’re shopping the selection. We’ll have cookies and water on hand, as well as children’s areas with movies and coloring books near the checkout areas.

After the sale

Submit state rebate application
If you have a rebate reservation or waiting list reservation for a dishwasher or clothes washer, you can send in your application form along with a copy of your receipt immediately after the sale.  Those who purchased a refrigerator or freezer and dropped off their old unit should have our warehouse crew sign their “Proof of Demanufacturing” form and send that in along with their completed application form and receipt.

Those receiving delivery of a refrigerator or freezer for the rebate program should have our delivery crew sign their “Proof of Demanufacturing” form when we haul away their old unit for recycling. That form then should be sent in with the rebate application and receipt.

Receive delivery/install time estimate
You’ll receive a call with an AM/PM estimate the day before your scheduled delivery and/or install.

Apply for manufacturers’ rebates
You could qualify for even more savings by manufacturers’ rebate. Once you receive your product, you can fill in the serial number (the delivery crew can help you locate this) on your rebate forms and submit them promptly, as they expire. Be patient, as rebates can take 12 weeks to process.

1139528_communicate_4

Don't waste your investment because you lack product knowledge.

Read your manual
Knowing your new product can help you save time and improve the quality of your cooking and cleaning. Stow it somewhere memorable to refer to for troubleshooting and general operation questions.

Don’t ignore accessories

If you get a dishwasher, buy rinse aid to help dry your dishes. If you buy a smooth-top electric range, you’ll want cooktop cleaner to keep it looking new. The water filter in your fridge will need to be replaced every six to 12 months. And please, for the sake of your breathing, don’t overstuff your vacuum bags!

Visit my blog
Every Wednesday, I attack the FAQs plaguing our industry. Hard-hitting questions like, “Why is my washer smelly?” and “How do I clean stainless steel?” It’s also an easy way to reach me if you need help. Plus, you’ll be the first to know about the next Extreme Sale!

Cash for Appliances – FAQs about Minnesota’s rebate program

February 1, 2010

Need a new fridge? How about one that comes with $200?

I’ve been eating, sleeping and breathing the upcoming appliance stimulus program, which I like to call Cash for Appliances and the State of Minnesota likes to call the “Trade & Save Appliance Program.”

The program’s official site launched today with information about the program. At 8 a.m. March 1, the site will launch a rebate reservation module.

To keep yourself busy until then, consider my frequently asked questions. Add your own questions in the comments and I’ll be sure to answer them.

If you rely on e-mail reminders to keep from missing important events, you’ll love our Appliance Stimulus E-mail Alerts. We’ll make sure you get the best shot at getting a rebate. E-mail stimulus@warnersstellian.com with the subject SUBSCRIBE.

What appliances qualify for a rebate?


How many rebates will be available?

What is Energy Star?

Aren’t all new appliances energy-efficient?

Do I have to spend a certain amount to get a rebate?

How will I receive the rebate?

Are there income limits?

How much money can I get?

When does the program start?

How do I sign up?

How long does the program run?

What if rebate funds run out for the appliance category I want to buy?

Can I get a rebate on a previous appliance purchase?

Is there a limit of rebates per household?

Can I get these rebates in conjunction with rebates from my utility/municipality?

Can renters/rental property owners receive a rebate?

Do I have to turn in my old appliance to be eligible for a rebate?

Why can’t I get a rebate for buying a new dryer or stove?

Where can I buy an appliance to get my rebate?

Do you haul away/recycle my old appliances?

How long will it take to get my rebate?

Why are there two rebate amounts listed under refrigerators and freezers?

Will retailers have the forms I need?

Who administers the rebates?


What appliances qualify for a rebate?

Energy Star-labeled refrigerators, freezers, dishwashers and clothes washers will be eligible for a rebate.

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How many rebates will be available?

Approximately 25,450 rebates will be available:

  • 6,035 clothes washers ($200 rebate)
  • 6,005 dishwashers ($150 rebate)
  • 1,999 freezers ($100 rebate with purchase and “proof of demanufacturing”; $50 for purchase only)
  • 11,411 refrigerators ($200 rebate with purchase and “proof of demanufacturing”; $100 for purchase only)

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What is Energy Star?

Energy Star is the government labeling system that helps consumers identify the most energy-efficient products, including appliances. Learn more at www.energystar.gov.

Your sales associate will be trained on the requirements of the program and can help you select an Energy Star appliance that qualifies for a rebate and fits your specific needs.

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Aren’t all new appliances energy-efficient?

To some degree, yes. The federal government holds all new appliances to certain standards. Energy Star labels appliances that go a specific percentage above and beyond that standard, depending on appliance category.

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Do I have to spend a certain amount to get a rebate?

No.

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How will I receive the rebate?

After going through the rebate reservation process and the rebate submission process, you will receive a check in the mail in approximately 30 days.

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Are there income limits?

No.

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How much money can I get?

Households are limited to one rebate, which max out at $200 for a clothes washer or refrigerator with proof that the old refrigerator has been properly recycled. Customers can receive a $150 rebate for a dishwasher or $100 for a freezer with proof of recycling.

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When does the program start?

A rebate reservation website will launch at 8 a.m. CST, March 1, 2010, at which time you can also call 1-877-230-9119.

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How do I sign up?

Beginning 8 a.m. March 1, 2010, you can reserve a rebate on the program’s Web site (www.mnappliancerebate.com) or call a program-specific phone number (1-877-230-9119).

You will need to know what category of appliance (i.e. refrigerator) you will be purchasing.

If funds are available in the category you’ve selected, you will print submission forms (including proof of recycling forms if you’re purchasing a refrigerator or freezer and would like to get the full rebate amount), which carry your unique submission code.

You will have 30 days to purchase, recycle and submit the application forms by mail. Thirty days will be determined by postmark date of forms mailed.

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How long does the program run?

The rebate program will run until March 31, 2010, or until funds are exhausted.

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What if rebate funds run out for the appliance category I want to buy?

A limited amount of people will be placed on a waiting list, by appliance category (i.e. clothes washers).

People placed on the waiting list will need to make a purchase and submit rebate forms as well and could receive a rebate, should another person with a rebate reservation not submit their forms within 30 days or submit forms with an egregious error. Rebates will be awarded to those on the waiting list who’s forms have been received on first-come, first-served system.

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Can I get a rebate on a previous appliance purchase?

No, rebates won’t apply to purchases made previous to March 1.

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Is there a limit of rebates per household?

Yes. Rebates are limited to one per household.

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Can I get these rebates in conjunction with rebates from my utility/municipality?

Yes. Rebates can be received in addition to any other incentives being offered. See the Database of State Incentives for Renewables and Efficiency for additional rebates offered in Minnesota.

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Can renters/rental property owners receive a rebate?

No. Only residential homeowners will qualify for a rebate. Commercial use won’t qualify for the program. See the Database of State Incentives for Renewables and Efficiency for additional rebates offered for multihousing properties and commercial applications in Minnesota.

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Do I have to turn in my old appliance to be eligible for a rebate?

You will be asked to self-certify the recycling of your old washer or dishwasher according to state laws and regulations. Customers who properly recycle refrigerators and freezers can double their rebates from $100 and $50, respectively, to $200 and $100.

The program was designed to take older, inefficient appliances off the energy grid.

Plus, old refrigerators cost A LOT of money to run, so it’s probably not worth it to your energy bill and your conscience.

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Why can’t I get a rebate for buying a new dryer or stove?

Currently, Energy Star only rates refrigerators, freezers, dishwashers, clothes washers, dehumidifiers, air purifiers and water coolers. Appliance categories such as dryers don’t vary significantly enough from one to another in energy use to be differentiated.

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Where can I buy an appliance to get my rebate?

You must purchase from a Minnesota retailer to qualify for a rebate.

We think you should buy from Warners’ Stellian.

The rebate program is designed to stimulate the local industry. Purchasing from a locally owned, independent retailer such as Warners’ Stellian ensures the most of your dollar stays within the state:

When you spend $1 at a local independent, an average of 68 cents is recirculated into the local economy. In contrast, when you spend $1 at a national chain, only about 43 cents stays at home. If Twin Cities consumers shift even 10% of their spending from chains to locals for one day, the Twin Cities economy gains some $2 million.

We are also an official program partner organization with an expert knowledge of the program. We’ll make the process painless for you.

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Do you haul away/recycle my old appliances?

Yes. We always recycle appliances one-for-one with minimum purchase ($499), and we’ll make the delivery, installation and recycling (or “demanufacturing”) process painless for you. You can trust our professional crews in your own home.

Make sure to keep your proof of demanufacturing form for our delivery crew to sign at time of delivery.

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How long will it take to get my rebate?

You will receive a check by mail within approximately 30 days after your rebate submission forms are received.

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Why are two rebate amounts listed under refrigerators and freezers?

The “proof of demanufacturing” is required to earn 100% of the rebate on either of these two appliances and can be signed by any party picking up an appliance who certifies that it will be taken off the grid and turned over to an appropriate recycler ensuring the appliance will be fully decommissioned and the CFCs recycled.

This is to incent consumers to turn over their old working refrigerator or freezer instead of keeping it or reselling it.

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Will retailers have the forms I need?

No. Retailers can’t print or fill out any forms for you because your rebate reservation carries a unique submission code.

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Who is administering these rebates?

The program, part of the federal American Recovery and Reinvestment Act, is run on the state level by the Office of Energy Security.

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Customers who properly recycle refrigerators and freezers can double their rebates from $100 and $50, respectively, to $200 and $100.

Garbage disposal HOW TO – Sharpen the blades

January 20, 2010

Knives aren't the only kitchen tool worth sharpening.

Just like your kitchen knives, your garbage disposal blades can dull over time from use.

(Especially if you’re like me and play a home version of “Will It Blend?” on your Insinkerator.)

To sharpen the blades, combine table salt and coarse cleanser (we like Bar Keeper’s Friend), shove the mixture down past the baffle (yes, that rubber ruffle-y thing has a name!) and run the disposal without any water. When that’s finished, run water with the disposal like normal and rinse away the residue.

The coarse mixture should sharpen your blades. Another tip: Always run cold, not warm, water when running your disposal. Cold water hardens greasy substances, which makes them easier to grind, and keeps grease from sticking to the drain lines.

Check out my other appliance maintenance-related blog posts.

Why do front-load washers take so long?

December 23, 2009

Many customers seem confused when we explain that front-load washing machines need an hour minimum for a normal wash cycle.

Luckily, for times when I can't wait an hour and a half for a clean outfit (sports uniforms, anyone?), I have the 18-minute wash, 18-minute dry feature from Electrolux (though my laundry room looks nothing like this). In a word: lifesaver.

But front-load laundry machines profess great water and energy savings. How does a longer cycle reconcile with such efficiency?

First, front-load washers don’t fill deeply with water, only to dump it all out a short while later. Rather, they pump in a minimal amount of water (some models use sensors to determine the size of the load).

Water continuously filters in and out throughout the cycle, meaning the water stays clean the entire time. Top-load washers fill with water until the clothes float, and then the clothes just sit in that water for the entire cycle.

Also, heating the water often takes longer in a front-loader. A sanitation wash cycle takes about two hours. But you can be assured the hotter temperature eliminates all the cold and flu germs and dust mites congregating in your clothing and linens.

The good news is laundry still takes the same amount of time because dry times have been cut in half. We used to wait for the hour-long drying cycle to finish long after the washer was done. But now, because front-load washers extract so much water during the spin cycle, the average dryer cycle lasts only about 30 minutes.

Or for me, the skinny jeans (which I refuse to put in the dryer because they may get a bit too skinny) I hang on a drying rack easily dry by morning.

Cleaning oven glass

December 9, 2009

Noticed some streaks and stains on the inner oven glass that weren’t there before?

(fig. 1)

Hold up! Step back from your Jump To Conclusions mat — it’s not a bad seal.

Several vents (highlighted in fig. 1) open directly into the inner door to vent the hot air away from the glass. And because of their proximity to the stove top and its mess, people often spray cleaner near the vents that sneaks inside the door and drips down, causing streaks and stains.

What to do?

Our smart and helpful customer service rep Amy cautions you against pulling the door apart yourself.

Officially, if it bothers you enough, pay a service company to clean it — otherwise you’ll void the warranty, she said. Unfortunately, this aesthetic nuisance falls outside of warranty coverage because the customer did it herself.

Anatomy of an oven door

But if your range is older than 10 years — and in some cases, five years — warranty is no longer a concern.

So, unofficially, you can check out this HOW TOs on espares.com and find more on fixya.com — at your own risk.

Don’t get all “Red Green” inspired and duct tape the vents, like one customer informed Amy he’d being doing. That hot air needs to go somewhere.

A better way to prevent stains between the glass is to not spray near the vents. Better yet, spray cleaners directly onto the rag, rather than the range.

HOW TO: Shop the Extreme Warehouse Sale like a pro

November 11, 2009

What is it with us Midwesterners and our deal-bragging? You know: upon receiving a compliment we gloat about the gasp-worthy low price we got it for, unsolicited. Perhaps it’s because we fancy ourselves pro deal hunters.

But our Extreme Warehouse Sale this Saturday and Sunday is no Macy’s clearance rack. I’m talkin’ big-ticket items at huge discounts: you need to prepare a bit. The savings are so hot, all sales are final.

Luckily for you, I’ve compiled the secrets of the pros — tips that will prepare any appliance rookie for the big league.

WarnersStellian1

Here are some Extreme Warehouse Sale pros, lined up before the doors open.

Before the sale

measuring tape
Don’t be a fool; Use this tool.

Measure your space
Don’t learn the hard way: there is no “standard” in appliance sizes. Use a measuring tape on the available space — not the existing appliance — and write down dimensions to bring to the sale.

Also, measure the width of the doorways and staircases the appliance will need to travel through.

Know your fuel type
You’ll need to know whether you have a gas or electric hookup when buying a dryer, a range or a cooktop.

Consider your hinges
For example, some refrigerators on sale will be left hinge only. Wouldn’t it be terrible to find a great deal on a fridge only to get it home and not be able to open it? Also know what side you want the hinges on a front-load washer and any type of dryer, in case there’s an option.

Do some research
We’ll have more than 2,000 appliances available at the start of the sale, so have something in mind to avoid frustration. The best tip? Know what you like and don’t like about your existing model. Check out our Web site for more ideas on what features are important to you.

Get preapproved
You MUST pay for your purchase at the time of sale, though we certainly have financing options to help you pay. Save time by getting approved online at home. Just make sure to bring in your approval slip with your new account number for our files.

Also, even if you’re financing the purchase, you must pay the sales tax at the time of sale.

The day of the sale

744336_pick-upBring a hauling vehicle
Usually, we offer free delivery on purchases $499 and above, but this sale is anything but usual. Our warehouse is full of products, so we encourage customers to take their purchases with them the day of the sale. We’ll help you load it up and everything.

If you do choose to have it delivered, it’s $75 and you must take delivery within 14 days.

Know your schedule
We’ll arrange for delivery and any installation for built-in appliances (available for additional charges) at the time of sale. We’ll call you the day before the delivery with an AM/PM estimate and our crew can call you before they arrive if you need to meet them at your house.

Pack a stroller
Our warehouse is a warehouse. It’s clean and safe, but it’s also big and crowded and without a play area. Strollers work well to keep small children nearby when you’re shopping the selection.

Print any coupons
Fans of Warners’ Stellian on Facebook, followers on Twitter and members of our E-Club can receive a $15 coupon towards a $100 purchase at the Extreme Sale.

After the sale

Receive delivery/install time estimate
You’ll receive a call with an AM/PM estimate the day before your scheduled delivery and/or install.

Apply for rebates
You could qualify for even more savings by rebate. Once you receive your product, you can fill in the serial number (the delivery crew can help you locate this) on your rebate forms and submit them promptly, as they expire.

1139528_communicate_4

Don't waste your investment because you lack product knowledge.

Read your manual
Knowing your new product can help you save time and improve the quality of your cooking and cleaning. Stow it somewhere memorable to refer to for troubleshooting and general operation questions.

Don’t ignore accessories

If you get a dishwasher, buy rinse aid to help dry your dishes. If you buy a smooth-top electric range, you’ll want cooktop cleaner to keep it looking new. The water filter in your fridge will need to be replaced every six to 12 months. And please, for the sake of your breathing, don’t overstuff your vacuum bags!

Visit my blog
Every Wednesday, I attack the FAQs plaguing our industry. Hard-hitting questions like, “Why is my washer smelly?” and “How do I clean stainless steel?” It’s also an easy way to reach me if you need help. Plus, you’ll be the first to know about the next Extreme Sale!


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