Posts Tagged ‘delivery’

HOW TO: Shop the Warners’ Stellian Warehouse Sale 2011 like a pro

November 11, 2011

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I’m reposting this now-classic blog because hey, why reinvent the wheel? These tips remain relevant for the Warners’ Stellian Extreme Warehouse Sale 2011. Measure twice and cut once, people.

Here are some Extreme Warehouse Sale pros, lined up before the doors open.

What is it with us Midwesterners and our deal-bragging? You know: upon receiving a compliment we gloat about the gasp-worthy low price we got it for, unsolicited. Perhaps it’s because we fancy ourselves pro deal hunters.

But our Extreme Warehouse Sale 2011 this Saturday and Sunday is no Macy’s clearance rack. I’m talkin’ big-ticket items at huge discounts: you need to prepare a bit. The savings are so hot, all sales are final.

Luckily for you, I’ve compiled the secrets of the pros — tips that will prepare any appliance rookie for the big league.

Before the sale

Don't be a fool; Use this tool.

Measure your space
Don’t learn the hard way: there is no “standard” in appliance sizes. Use a measuring tape on the available space — not the existing appliance — and write down dimensions to bring to the sale.

Also — and this is HUGE — measure the width of the doorways and staircases the appliance will need to travel through. Some door frames can be removed, but it’s often that someone buys a washer only to find it doesn’t fit down her narrow basement staircase.

Know your fuel type
This might seem obvious if you’re buying a cooking appliance like a range or cooktop (is it flat, coiled or does it have grates? Duh.). But you should double-check whether you have a gas or electric hookup when buying a dryer or oven.

Consider your hinges
For example, some refrigerators on sale will be left hinge only. Wouldn’t it be terrible to find a great deal on a fridge only to get it home and not be able to open it? Also know what side you want the hinges on a front-load washer and any type of dryer, in case there’s an option.

Do some research
We’ll have more than 2,000 appliances available at the start of the sale, so have something in mind to avoid frustration. The best tip? Know what you like and don’t like about your existing model. Check out our website for more ideas on what features are important to you.

Get preapproved
You MUST pay for your purchase at the time of sale, though we certainly have financing options to help you pay. Save time by getting approved online at home. Just make sure to bring in your approval slip with your new account number for our files.

Also, even if you’re financing the purchase, you must pay the sales tax at the time of sale.

The day of the sale

744336_pick-upBring a hauling vehicle
Usually, we offer free delivery on purchases $499 and above, but this sale is anything but usual. Our warehouse is full of products, so we encourage customers to take their purchases with them the day of the sale. We’ll help you load it up and everything.

If you do choose to have it delivered, it’s $75 and you must take delivery within 14 days.

Know your schedule
We’ll arrange for delivery and any installation for built-in appliances (available for additional charges) at the time of sale. We’ll call you the day before the delivery with an AM/PM estimate and our crew can call you before they arrive if you need to meet them at your house.

warnersstellianwarehousesale

Pack a stroller
Our warehouse is a warehouse. It’s clean and safe, but it’s also big and crowded and without a play area. Strollers work well to keep small children nearby when you’re shopping the selection. We have coloring stations and movies once you get to checkout to keep meltdowns at bay.

After the sale

Receive delivery/install time estimate
You’ll receive a call with an three-hour window estimate the night before your scheduled delivery and/or install.

Apply for rebates
You could qualify for even more savings by rebate. Once you receive your product, you can fill in the serial number (the delivery crew can help you locate this) on your rebate forms and submit them promptly, as they expire.

1139528_communicate_4Don’t waste your investment because you lack product knowledge.

Read your manual
Knowing your new product can help you save time and improve the quality of your cooking and cleaning. Stow it somewhere memorable to refer to for troubleshooting and general operation questions.

Don’t ignore accessories

If you get a dishwasher, buy rinse aid to help dry your dishes. If you buy a smooth-top electric range, you’ll want cooktop cleaner to keep it looking new. Your refrigerator water filter will need to be replaced every six to 12 months. And please, for the sake of your breathing, don’t overstuff your vacuum bags!

Visit my blog
I attack the FAQs plaguing our industry. Hard-hitting issues like, Troubleshoot (almost) any dishwasher problems and HOW TO: change a refrigerator water filter. It’s also an easy way to reach me if you need help. Plus, you’ll be the first to know about the next Extreme Sale!

Well-versed in customer appreciation

October 21, 2011

Artist's rendering of customer

Yesterday, we received pretty much the sweetest letter from a customer in recent memory.

Not only did it remind us how great our customer service department is, it rhymed (well, mostly).

We’re so very appreciative of our customers (especially now through 10/24 during our Customer Appreciation Sale), that we’re delighted whenever the sentiment is returned.

I’m publishing the poem with you here, because it’s too cute to be shared with only an envelope:

I arose this morning
Happy as can be
Went into my kitchen
And what did I see?

Water all over
My nice clean floor
I opened my refrigerator
And couldn’t believe what I saw

A small lake in the bottom
Some frozen, some melted
I dashed for the phone
I really needed help

Tomorrow, they said,
My fridge would be fixed
I said OK
My popsicles melted off their sticks

I called back again
And with Lauren in St. Paul I pleaded,
Oh somehow can my fridge get fixed today?
And by gosh she conceded and they were on their way.

An hour or so later
Mike & Bill did arrive
When the truck pulled up
I was so happy I almost cried

What a great team
They saw the problem right away
Out came the tools
And eventually, the ice melted away

What a great company
to do business with
Which I have for many years
Give a toast to your employees, use champagne not beer

I wanted you to know
What great people work for you
Anytime stop by for a cold one
The bottles are cold thanks to your crew

Regards, Mike

Seriously, customers. Any time you offer creative appreciation AND beer, you have our attention :)

Sure we offer free delivery, but our crews are ‘priceless’

August 15, 2011

When you think of customer service, you immediately might picture your salesperson helping secure available rebates or choose the perfect appliance for a tricky space.

And you’d be right.

But our delivery and install crews also deserve much credit for our stellar reputation for customer service. We offer free delivery and freestanding installation in the metro for orders $499 and up, but you get way more than you pay for.

Some purchases are routine replacements with nothing special in terms of selection or installation, but I love the emails from customers who’ve experienced our expertise in more complicated situations (especially when they come with photos).

Here’s a recent email that Susie sent to her salesperson at our Apple Valley appliance store:


I had to take a moment out to again thank you for all your help.  It seemed so hopeless when we started to replace the Jenn-Air microwave, but with your help I was encouraged.  I never dreamed it would turn out so well. These fellows were priceless.

Quickly they assessed the situation and made a few modifications and soon we were in business.

Unless you had seen the Jenn-Air in place you would think the KitchenAid was made to order.  I’m so thrilled we could use the old trim plate.

We are very happy with the new unit and truly appreciate all you did to make it possible. Thanks again,  -Susie & Jack

Our delivery crews go ‘above and beyond’

March 21, 2011

Our customers frequently gush about their experience with our delivery and installation crews. We hear about how professional and courteous our delivery crew members are. But most importantly, they’re ours (most appliance companies outsource these services), meaning they undergo background checks and appreciate the responsibility of representing Warners’ Stellian.

We recently found this thank you card a customer sent with some pictures she snapped of our employees, Tim and Tony, tackling a particularly challenging project.

Mr. Warner,

Your two employees did a great job getting the old machines out and Maytag stackable washer and dryer in.

The outstanding part came when they tried to connect the dryer vent. I’m including pictures so you can see what good employees you have.

I thank Warners’ Stellian for years of good service and especially Tony F. and Tim B.

Sincerely, Mary P.

p.s. note the small opening for his head. At one point all you could see was his feet.

For the majority of our orders, delivery and installation is free (delivery on orders $499 & up; freestanding installation) disproving the old adage, “you get what you pay for.”

Anyone else have similar experiences they’d like to share?

Warners’ Stellian Warehouse Sale: It’s baa-ack…

March 8, 2010

Warners’ Stellian’s semiannual Extreme Warehouse Sale is less than a week away.

Like before every sale, we’re super slammed getting ready, so I’ll give you the fast 5 Ws (and one H):

What: Hundreds of appliances below cost – including brands that “never go on sale.” Seriously, there are thousands of deals on closeout models, floor models, scratch and dent items, discontinued models and even new, in-box “special buys” we make specifically for this sale. All items come with full factory warranty. Delivery will $75 to the metro area, so take your purchase with you for maximum savings. Professional installation is available for built-in items.

When: Saturday, March 13 from 7 a.m. to 5:30 p.m. and Sunday, March 14 from 10 to 5.

Where: Warners’ Stellian’s St. Paul Warehouse, approximately 1 mile north of 94 off Dale Street.

Who: Thousands of deal-seeking Minnesotans (and Western Wisconsinites!). We counted about 2,600 “groups” (we don’t count people individually because people usually make purchases as a family/couple) last November. For our part, we’ll have 60 salespeople helping customers select the right product and 60 people helping customers check out, plus more workers helping customers load purchases into their car, directing traffic, etc.

How: We prepare half the year for this sale, and it’s been so successful that manufacturers have gotten behind it and helped us offer deals worth getting excited about.

Why: Because we love you? Yes. But mostly because you love deals. For your friends and family members (and maybe even you) who didn’t get an appliance stimulus rebate reservation, there are deals that will leave just as much if not more cash in your hand — just not in the form of a check from the government.

Related: HOW TO: Shop the Extreme Warehouse Sale like a pro

HOW TO: Shop the Extreme Warehouse Sale like a pro

November 11, 2009

What is it with us Midwesterners and our deal-bragging? You know: upon receiving a compliment we gloat about the gasp-worthy low price we got it for, unsolicited. Perhaps it’s because we fancy ourselves pro deal hunters.

But our Extreme Warehouse Sale this Saturday and Sunday is no Macy’s clearance rack. I’m talkin’ big-ticket items at huge discounts: you need to prepare a bit. The savings are so hot, all sales are final.

Luckily for you, I’ve compiled the secrets of the pros — tips that will prepare any appliance rookie for the big league.

WarnersStellian1

Here are some Extreme Warehouse Sale pros, lined up before the doors open.

Before the sale

measuring tape
Don’t be a fool; Use this tool.

Measure your space
Don’t learn the hard way: there is no “standard” in appliance sizes. Use a measuring tape on the available space — not the existing appliance — and write down dimensions to bring to the sale.

Also, measure the width of the doorways and staircases the appliance will need to travel through.

Know your fuel type
You’ll need to know whether you have a gas or electric hookup when buying a dryer, a range or a cooktop.

Consider your hinges
For example, some refrigerators on sale will be left hinge only. Wouldn’t it be terrible to find a great deal on a fridge only to get it home and not be able to open it? Also know what side you want the hinges on a front-load washer and any type of dryer, in case there’s an option.

Do some research
We’ll have more than 2,000 appliances available at the start of the sale, so have something in mind to avoid frustration. The best tip? Know what you like and don’t like about your existing model. Check out our Web site for more ideas on what features are important to you.

Get preapproved
You MUST pay for your purchase at the time of sale, though we certainly have financing options to help you pay. Save time by getting approved online at home. Just make sure to bring in your approval slip with your new account number for our files.

Also, even if you’re financing the purchase, you must pay the sales tax at the time of sale.

The day of the sale

744336_pick-upBring a hauling vehicle
Usually, we offer free delivery on purchases $499 and above, but this sale is anything but usual. Our warehouse is full of products, so we encourage customers to take their purchases with them the day of the sale. We’ll help you load it up and everything.

If you do choose to have it delivered, it’s $75 and you must take delivery within 14 days.

Know your schedule
We’ll arrange for delivery and any installation for built-in appliances (available for additional charges) at the time of sale. We’ll call you the day before the delivery with an AM/PM estimate and our crew can call you before they arrive if you need to meet them at your house.

Pack a stroller
Our warehouse is a warehouse. It’s clean and safe, but it’s also big and crowded and without a play area. Strollers work well to keep small children nearby when you’re shopping the selection.

Print any coupons
Fans of Warners’ Stellian on Facebook, followers on Twitter and members of our E-Club can receive a $15 coupon towards a $100 purchase at the Extreme Sale.

After the sale

Receive delivery/install time estimate
You’ll receive a call with an AM/PM estimate the day before your scheduled delivery and/or install.

Apply for rebates
You could qualify for even more savings by rebate. Once you receive your product, you can fill in the serial number (the delivery crew can help you locate this) on your rebate forms and submit them promptly, as they expire.

1139528_communicate_4

Don't waste your investment because you lack product knowledge.

Read your manual
Knowing your new product can help you save time and improve the quality of your cooking and cleaning. Stow it somewhere memorable to refer to for troubleshooting and general operation questions.

Don’t ignore accessories

If you get a dishwasher, buy rinse aid to help dry your dishes. If you buy a smooth-top electric range, you’ll want cooktop cleaner to keep it looking new. The water filter in your fridge will need to be replaced every six to 12 months. And please, for the sake of your breathing, don’t overstuff your vacuum bags!

Visit my blog
Every Wednesday, I attack the FAQs plaguing our industry. Hard-hitting questions like, “Why is my washer smelly?” and “How do I clean stainless steel?” It’s also an easy way to reach me if you need help. Plus, you’ll be the first to know about the next Extreme Sale!


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