Posts Tagged ‘customer appreciation’

Well-versed in customer appreciation

October 21, 2011

Artist's rendering of customer

Yesterday, we received pretty much the sweetest letter from a customer in recent memory.

Not only did it remind us how great our customer service department is, it rhymed (well, mostly).

We’re so very appreciative of our customers (especially now through 10/24 during our Customer Appreciation Sale), that we’re delighted whenever the sentiment is returned.

I’m publishing the poem with you here, because it’s too cute to be shared with only an envelope:

I arose this morning
Happy as can be
Went into my kitchen
And what did I see?

Water all over
My nice clean floor
I opened my refrigerator
And couldn’t believe what I saw

A small lake in the bottom
Some frozen, some melted
I dashed for the phone
I really needed help

Tomorrow, they said,
My fridge would be fixed
I said OK
My popsicles melted off their sticks

I called back again
And with Lauren in St. Paul I pleaded,
Oh somehow can my fridge get fixed today?
And by gosh she conceded and they were on their way.

An hour or so later
Mike & Bill did arrive
When the truck pulled up
I was so happy I almost cried

What a great team
They saw the problem right away
Out came the tools
And eventually, the ice melted away

What a great company
to do business with
Which I have for many years
Give a toast to your employees, use champagne not beer

I wanted you to know
What great people work for you
Anytime stop by for a cold one
The bottles are cold thanks to your crew

Regards, Mike

Seriously, customers. Any time you offer creative appreciation AND beer, you have our attention :)


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