When your refrigerator’s ice maker isn’t working, you should definitely do some ice maker troubleshooting before calling repair.
Many people don’t even know how an icemaker works, so your ice maker problems can be a simple misunderstanding.
Make sure the metal arm on your ice maker is DOWN and any control is set to “ON.”
Is the water supply properly connected and turned on? It should be, also.
A loose drain cap can leave you with thin ice because water will empty from the water pan, so tighten that drain cap!
The drain tube could be clogged from sediment, which you can flush out by shutting off the water line, waiting, and turning back on. Ensure there are no kinks in the drain that could prevent the flow of rejected water out.
Those are just basic tips everyone should try before calling for ice maker repair. Hopefully it works for you.