Comments on: Why it pays to shop independent http://blog.warnersstellian.com/2009/10/12/why-it-pays-to-shop-independent/ Home & Kitchen Appliance Blog Thu, 11 Apr 2013 20:17:59 +0000 hourly 1 http://wordpress.com/ By: Richie Vulcan http://blog.warnersstellian.com/2009/10/12/why-it-pays-to-shop-independent/#comment-758 Thu, 15 Apr 2010 09:29:24 +0000 http://warnersstellian.wordpress.com/?p=363#comment-758 The compliment is well deserved Julie. You company’s philosophy works for me. You guys definitely don’t rest on your laurels, that much is really apparent. Far too often success leads to an inevitable decline in “caring” with disastrous long term consequences.

]]> By: Julie Warner http://blog.warnersstellian.com/2009/10/12/why-it-pays-to-shop-independent/#comment-747 Tue, 13 Apr 2010 18:56:16 +0000 http://warnersstellian.wordpress.com/?p=363#comment-747 Thanks, Richie. I don’t know if it’s PR work, necessarily. More just stating our company’s philosophy.

]]> By: Richie Vulcan http://blog.warnersstellian.com/2009/10/12/why-it-pays-to-shop-independent/#comment-745 Tue, 13 Apr 2010 11:07:09 +0000 http://warnersstellian.wordpress.com/?p=363#comment-745 This is really great PR work being done here by you, Julie. The personal touch really does count loads for a successful business, and you sure have it well in hand.

With regards to the article I simply would like to quote the old signmaker’s mantra of “Measure twice, cut once”

]]> By: Julie Warner http://blog.warnersstellian.com/2009/10/12/why-it-pays-to-shop-independent/#comment-91 Fri, 20 Nov 2009 17:10:41 +0000 http://warnersstellian.wordpress.com/?p=363#comment-91 Derik,

So sorry for your troubles. I just checked the records on your purchase, and it looks like it’s all been resolved and we’re delivering your replacement on the 30th.

We always strive to completely satisfy our customers, and I’m confident you’ll be happy with your replacement.

If there’s anything else I can do, please contact me directly at jawarner@warnersstellian.com

]]> By: Derik G. http://blog.warnersstellian.com/2009/10/12/why-it-pays-to-shop-independent/#comment-90 Fri, 20 Nov 2009 16:07:07 +0000 http://warnersstellian.wordpress.com/?p=363#comment-90 Just wanted to add a quick comment about shopping independent. I made the decision (albeit a terrible one in hindsight) to purchase a beverage center from your company.

It has worked for 3 weeks of the 6 i’ve had it. This is the 3rd seperate failure on this unit. Between calls not returned at all or promptly, being hung up on by Megan in customer service, being told i was being unreasonable for asking for a new replacement, and being told that “i’m sorry that things are going poorly but everyone is tired from working 12days straight” This issue has yet to be resolved.

I’ve tried to give WS the benefit of the doubt to no avail. I would caution anyone from making their purchase at Warner Stellians in light of my experience.

]]> By: Julie Warner http://blog.warnersstellian.com/2009/10/12/why-it-pays-to-shop-independent/#comment-88 Wed, 18 Nov 2009 18:14:30 +0000 http://warnersstellian.wordpress.com/?p=363#comment-88 Sorry you’re having troubles, but I’m glad to hear we’re in contact. Let me know if you need anything.

]]> By: Jeff http://blog.warnersstellian.com/2009/10/12/why-it-pays-to-shop-independent/#comment-87 Tue, 17 Nov 2009 21:37:56 +0000 http://warnersstellian.wordpress.com/?p=363#comment-87 Called your most-friendly Customer Service Department and they are in the process of taking care of me.
thanks

]]> By: Marsha http://blog.warnersstellian.com/2009/10/12/why-it-pays-to-shop-independent/#comment-65 Wed, 04 Nov 2009 22:19:58 +0000 http://warnersstellian.wordpress.com/?p=363#comment-65 Thanks for the quick reply. I’ll call your service department.

]]> By: Julie Warner http://blog.warnersstellian.com/2009/10/12/why-it-pays-to-shop-independent/#comment-59 Mon, 02 Nov 2009 19:43:08 +0000 http://warnersstellian.wordpress.com/?p=363#comment-59 Hi Jeff,

You could go out and get the heating element part, but by installing it yourself you would void any kind of warranty that might be left on the unit. Also, it might not be the heating element that’s broken :)

I suggest calling our customer service department at (651)222-0011 opt. 4 and they can look all that info up for you and help arrange for service.

Hope that helps!

]]> By: Jeff http://blog.warnersstellian.com/2009/10/12/why-it-pays-to-shop-independent/#comment-58 Mon, 02 Nov 2009 19:08:00 +0000 http://warnersstellian.wordpress.com/?p=363#comment-58 We have a six year old Frigidaire Professsional double over/under oven. The top oven gets hot — slowly — but it is not consistent. Perhaps I’ve prepared one too many tenderloins or lamb racks. Should I have one of your techs come out to check. Or can I pick up a new heating coil and install myself? Fortunately, I do have the lower as a back up.
Thanks in advance.

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